Back End Support

Talentcloud.ai; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology company in Petaling Jaya, Malaysia is looking for an Executive – Back End Support. This role involves processing sales folders and billing requests to ensure timely recognition of revenues. Applicants should have a Diploma or Bachelor's degree in related fields and preferably 1 year of experience. Key responsibilities include compliance with transaction standards and assisting with trade shows. Excellent communication skills are required for this position, which offers the opportunity to work closely with various teams.

Qualifications

• At least 1 year of related working experience is preferred.
• Ability to support operations in back end administration.

Responsibilities

• Process Sales Folder and billing requests into invoices.
• Ensure timely processing in compliance with standards.
• Investigate and process escalations to avoid revenue leakage.
• Work closely with operations to complete bookings before month-end.
• Assist in Trade shows and Consumer shows as necessary.

Skills

Good communication skills for both spoken and written

Education

Diploma / Advanced Diploma or Bachelor Degree in Finance / Accountancy / Banking / Business Studies / Administration / Management / Hospitality or Tourism

Job description

Executive – Back End Support who are passionate to support the operation team in back end administration in particular accuracy of transactions and invoicing.

JOB RESPONSIBILITIES

• Primarily responsible to undertake the processing of Sales Folder, billing request into invoices to help timely recognition of the company’s revenues.
• Ensure that transaction services are processed in a timely manner and in full compliance with set standards including but not limited to the use of queues, ID, data requirements, etc.
• Ensure no revenue leakage including but not limited to ensuring that all transactions are charged, and that escalation are investigated and processed in a timely manner.
• Provide relevant accurate information in a timely manner without being prompted.
• Work closely with operation to complete all the bookings before the month end closing cutoff.
• Process and complete ticket issuance as requested by operations team.
• Ensuring all tickets are issued in a timely manner
• Process ticket refunds upon receipt and in accordance with procedures.
• Ensure the uninvoice tickets are cleared within the timeline.
• Timely Reconciliation and resolve outstanding.
• Work together as a team player within the corporate operations department and also with other departments.
• Assist in Trade shows / Consumer shows, when necessary, i.e., MAS Travel fair, MATTA etc.
• Any other duties at the discretion of the company.

JOB REQUIREMENTS

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Finance / Accountancy / Banking / Business Studies / Administration / Management / Hospitality or Tourism related
• Preferably at least 1 year of related working experience.
• Good communication skills for both spoken and written.

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