B2D Operations Executive - Chinese Speaking (Open for fresher)

Taiwanmania.com International Travel Service Co., Ltd.; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel service provider is looking for an experienced individual to support B2B sales operations. Responsibilities include managing customer care, assisting in sales operations, and developing e-commerce partnerships. Ideal candidates should have a diploma, strong communication skills in English and Mandarin, and a passion for travel. Fresh graduates are welcome to apply. The role requires shift rotation and may involve weekend and public holiday work.

Qualifications

• Fresh graduates are welcome to apply.
• Demonstrated independence and ability to spearhead initiatives.
• Confident, self-motivated, and global-oriented.

Responsibilities

• Manage B2B Customer Care including inquiries and refund requests.
• Assist in B2B Sales Operations including booking fulfillment and invoicing.
• Develop a holistic view on managing e-commerce partnerships.

Skills

Effective communication skills in spoken English and Mandarin

Analytical skills

Ability to work independently

Culturally aware and adaptable

Education

Diploma/Undergraduate Degree

Job description

About the job

Our team is seeking an experienced individual that will help us grow and expand by supporting our commercial team on daily sales operations. This role will work closely with internal and external stakeholders to align the team strategies as well as to ensure a proper workflow and follow through for account sustainability.

The position holds a key responsibility in our B2B market, playing a vital part in delivering excellent service to our distributing partners.

Job Responsibilities

Operations

• Manage B2B Customer Care, not restricted to third-party inquiries, complaints, refund requests, escalations as appropriate.
• Assist in B2B Sales Operations which may include booking fulfillment, invoicing, and settlement.
• Work closely with key internal stakeholders to provide feedback and improve solutions to cater to clients’ needs.
• May be required at times to schedule and provide engaging online, in‑person demos and walkthroughs to take clients through our services.

Planning

• Work with the team to provide recommendations as well as changes, improvements or deletion of existing products.
• Preparing Sales Kit in assisting to grow sales revenue.

E‑Commerce Platform

• Develop a holistic view on how to best manage our e‑commerce partnerships and drive the related revenues.
• Fully own the end to end related processes: Product Uploading, and Maintenance, Market / Price Comparison, Settlement, Booking Fulfilment, and Customer Service.

Requirements

• Diploma/ Undergraduate Degree
• Fresh Graduates are welcome to apply
• Highly effective communication and influencing skills in spoken English and Mandarin. Cantonese is a plus
• Highly effective communication and influencing skills in written English and Chinese
• Demonstrated independence and ability to spearhead initiatives
• Strong analytical, written, and verbal communication skills
• Confident, self‑motivated and global‑oriented
• Globally‑minded and comfortable working with people from different cultural backgrounds
• Have a passion for Travel
• Shift Rotation Basis and willing to work on Weekend & Public Holidays
• Working shift:
  • Morning: 7am - 4pm
  • Evening: 9:30 am - 6:30pm