B2B Customer Support Officer, Kuala Lumpur

Emerald Zebra; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial services company in Kuala Lumpur is seeking a Full-time B2B Customer Support Officer. You will onboard and support partners, ensuring smooth operations in a dynamic environment. Ideal candidates are fluent in English, possess strong communication skills, and preferably have knowledge of FX/CFD and Crypto industries. This role offers competitive remuneration and a supportive work culture with growth opportunities.

Benefits

Comprehensive medical and insurance coverage

Continuous personal development

Vibrant company life with team activities

Qualifications

• Experience in customer service or partner-oriented jobs.
• Knowledge of FX/CFD and Crypto industries preferred.
• Strong willingness to learn and develop new skills.

Responsibilities

• Onboard and educate partners on platforms and procedures.
• Handle day-to-day partner operations and monitor activities.
• Maintain relationships with partners and engage with them proactively.

Skills

Fluency in English

Communication skills

Negotiation skills

Team player

Computer literacy

Tools

Google Docs

Microsoft Office

Job description

A well-established multi-regulated broker, founded in Australia, providing access to CFD trading on global financial instruments, including Indices, Commodities, Stocks, and other asset classes. Our client is growing and looking to recruit a Full-time B2B Customer Support Officer in their Kuala Lumpur office. In this role, you’ll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Head of Partners Support & Operations

Responsibilities

• Onboard and educate Affiliates, IBs, Money Managers and other partners on the company’s platforms, trading products and account procedures.
• Handle day‑to‑day partners operations (connections, withdrawals, commission payments, troubleshooting) and monitor affiliates and IBs activity to optimise performance and report any suspicious behaviour.
• Maintain and grow strong relationships with partners through proactive outreach (phone, live chat, email) to retain existing business and reactivate inactive partners.
• Work closely with the team to ensure KPIs are met while following company policies, regulatory requirements and high ethical standards.
• Support Partners team initiatives, including social media updates and cross‑department collaboration, as needed.

Candidate profile

• Fluency in English
• Preferable, but not required, fluency in other languages
• Experience in customer service or partner/people ops – oriented jobs
• Preferably with knowledge of the FX/CFD and Crypto industries
• A team player with excellent communication skills
• Strong willingness to learn and develop new skills
• Driven and results oriented
• Strong negotiation skills
• Computer literacy with excellent working knowledge of Google Docs and Microsoft Office applications

Offer

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance‑based incentive schemes
• Comprehensive medical and insurance coverage to support your health and well‑being
• Corporate parking is provided, with a claimable amount if a designated parking spot is unavailable
• Vibrant company life: from team activities to global celebrations
• Free access to multiple sports and wellness facilities across the country
• A gift and a day off on your Birthday
• Access to 24/7 mental health support through licensed external therapists and psychologists

Journey

• Interview with People Function member (30‑45 min) to assess match to our culture
• Interview with your future manager (45 min – 1 hour) to assess match to the job and the team and discuss role expectations

Join their team and be a part of a professional, rapidly‑growing company operating in a multicultural environment!

***This job opportunity is only available for residents of Malaysia with work permit.***

Apply and join a team that's making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

Please note: For this role, your CV will be shared directly with our client with your consent as part of the application process. By applying, you confirm your consent for Emerald Zebra to share your information with the client in accordance with our Privacy Policy and GDPR regulations.