Assistant Vice President Team Lead Card Ops Processing

United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 250,000 - 300,000; Full time

Job summary

A major banking institution in Kuala Lumpur is seeking a Team Lead for its Card Operations. The role involves managing a data entry team, ensuring compliance with regulations, and overseeing operational processes. Candidates should possess a Bachelor’s degree and 5-8 years of experience in a relevant field, including leadership experience. Strong skills in communication, leadership, and proficiency in Microsoft Office are required. Join the team and contribute to our operational excellence.

Qualifications

• 5–8 years of relevant experience, including at least 2 years in a leadership role.
• Experience in card operations and reconciliation is an advantage.

Responsibilities

• Lead and supervise the data entry team by setting clear performance standards.
• Allocate resources effectively and manage daily workloads.
• Ensure full compliance with Standard Operating Procedures.
• Identify operational process gaps and implement effective solutions.
• Support automation initiatives and participate in system enhancement activities.
• Provide ongoing coaching and structured training programs.
• Prepare and maintain accurate operational reports for management review.
• Collaborate with key stakeholders to resolve queries.

Skills

Leadership skills

Communication skills

Microsoft Office proficiency

Education

Bachelor’s degree or equivalent

Job description

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United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Team Lead is responsible for managing the data entry function within Card Operations. This includes ensuring accurate, compliant, and timely processing of requests and applications, maintaining operational efficiency, and supporting process improvements and automation initiatives. The role involves supervising a team, overseeing outsourced vendors, and coordinating with key stakeholders to ensure adherence to service standards and regulatory requirements.

Key Responsibilities

• Lead and supervise the data entry team by setting clear performance standards, monitoring accuracy and compliance, and ensuring all tasks are completed within agreed turnaround times and service level agreements. Provide guidance and support to maintain operational excellence.
• Allocate resources effectively and manage daily workloads, ensuring optimal team productivity. Address and resolve operational issues or escalations promptly to minimize disruptions.
• Ensure full compliance with Standard Operating Procedures, internal policies, guidelines, and regulatory requirements by implementing robust controls and monitoring mechanisms. Proactively mitigate operational risks through strict adherence to established standards and continuous process reviews.
• Identify operational process gaps and implement effective solutions to improve efficiency, minimize errors, and streamline workflows, ensuring optimal team performance and service delivery.
• Support automation initiatives and participate in system enhancement activities, including conducting User Acceptance Testing to validate functionality and ensure successful implementation of new change requests and projects.
• Provide ongoing coaching and structured training programs to enhance team skills and knowledge, while conducting performance reviews to foster continuous learning and professional growth.
• Prepare and maintain accurate operational reports (daily, weekly, monthly) for management review, providing insights into performance and areas for improvement.
• Collaborate with key stakeholders to resolve queries and ensure smooth end-to-end operations.
• Oversee outsourced vendors for application data entry and document imaging, ensuring compliance with agreed SLAs, quality standards, and timely delivery of services.

Job Requirements

• Bachelor’s degree or equivalent qualification.
• 5–8 years of relevant experience, including at least 2 years in a leadership role.
• Experience in card operations and reconciliation is an advantage.
• Strong leadership and people management skills.
• Effective communication and stakeholder management abilities.
• Proficiency in Microsoft Office, including advanced formulas, functions, and Power Query.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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Salary match Number of applicants Skills match

United Overseas Bank ("UOB") was incorporated on 6 August 1935 as the United Chinese Bank. Founded by Datuk Wee Kheng Chiang, the Bank catered mainly to the Fujian community in its early years. The change of name was effected in 1965. Over the past 76 years, UOB has grown from strength to strength. Through a series of acquisitions, it is now a leading bank in Asia. Besides Far Eastern Bank in Singapore, UOB’s major banking subsidiaries in the region are United Overseas Bank (Malaysia), United Overseas Bank (Thai), PT Bank UOB Buana and United Overseas Bank (China). Today, the UOB Group has a network of over 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America.

UOB (Malaysia) offers an extensive range of commercial and personal financial services through its branches, subsidiaries and associate companies: commercial lending, investment banking, treasury services, trade services, cash management, home loans, credit cards, wealth management, general insurance and life assurance.

United Overseas Bank ("UOB") was incorporated on 6 August 1935 as the United Chinese Bank. Founded by Datuk Wee Kheng Chiang, the Bank catered mainly to the Fujian community in its early years. The change of name was effected in 1965. Over the past 76 years, UOB has grown from strength to strength. Through a series of acquisitions, it is now a leading bank in Asia. Besides Far Eastern Bank in Singapore, UOB’s major banking subsidiaries in the region are United Overseas Bank (Malaysia), United Overseas Bank (Thai), PT Bank UOB Buana and United Overseas Bank (China). Today, the UOB Group has a network of over 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America.

UOB (Malaysia) offers an extensive range of commercial and personal financial services through its branches, subsidiaries and associate companies: commercial lending, investment banking, treasury services, trade services, cash management, home loans, credit cards, wealth management, general insurance and life assurance.

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