AVP-P5, Trade Bill Services (TBS2) 1

Sumitomo Mitsui Banking Corporation Malaysia Berhad; Malaysia; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading banking institution in Malaysia is seeking an experienced professional to manage banking operations. Responsibilities include coaching staff, managing transaction processing, ensuring compliance, and addressing regulatory issues. The ideal candidate should have over 5 years of relevant experience in banking operations, a basic diploma or degree, and professional qualifications in accounting or banking. Strong leadership and communication skills are essential. This role requires meticulousness and the ability to prioritize workload effectively.

Qualifications

• Must have at least 5 years of relevant experience in Banking Operations.
• Basic knowledge of statutory requirements and/or related rules.

Responsibilities

• Coach and guide subordinates in operational processes.
• Effectively manage transaction processing and department activities.
• Address actual or suspected breaches of regulatory requirements.
• Approve transactions in accordance with procedures.
• Perform timely reconciliations/issues resolution.

Skills

Meticulous

Good communication

Interpersonal skills

Leadership skills

Good initiative

Ability to prioritize workload

Proficiency with Microsoft applications

Education

Basic Diploma/Degree

Professional qualifications in Accounting and/or Banking

Job description

Key Responsibilities

People Management

• Coach and guide subordinates in terms of operational processes, skills and technical know-how in order to improve staff productivity and to maintain consistency in operational support and delivery.
• Promote accountability and transparency, and reinforce a sound compliance culture that promotes ethical, prudent and professional behavior.
• Maintain key control aspects of the operations to ensure compliance with corporate requirements and risk mitigation, thus reducing fraud losses/write‑off and adjustments.
• Timely report potential or actual breaches to the respective departments and branches.
• Address actual or suspected breaches of regulatory requirements or internal policies in a timely and appropriate manner.

Operations & Controls

• Effectively manage transaction processing and department activities, ensuring that required tasks are completed within the expected time frame and operations are carried out in accordance with operating procedures.
• Manage end‑to‑end daily transaction processing and/or authorization of operational actions, ensuring accuracy & efficiency and compliance to internal controls/policies to mitigate any material operational risks that may result in operational failure/fraudulent activity.
• Manage day‑to‑day support and advice in the department for transactional activities.
• Resolve routine/day‑to‑day issues and provide support to branches with regards to customer enquiries, investigations and problem‑solving.
• Manage the defect and/or complaint management process.
• Perform timely reconciliations/issues resolution and submit management/regulatory reporting as and when required.
• Work closely with other respective operations teams to resolve any exceptions or queries.
• Proactively share new ideas and concepts to improve operations process.
• Review operating procedures and maintain processes.
• Work effectively both independently and as part of a team with minimal supervision.
• Perform other duties as assigned by the supervisor/management from time to time.
• Cover the duties of staff members in the department in his/her absence.
• Support bank activities interrupted by an emergency/crisis.

Authority

• Approval authority up to established payment limit for transactions relating to operations.
• Verify operational actions that have been performed in accordance with the designated operation procedures, by verifying the details of transaction application forms and transaction data entered into the system.
• Approve the acceptance and execution of transactions requested by a customer or the actions to be taken for processing the transactions.

Position Specifications

Academic Qualification (Degree / Diploma etc.) / Professional Qualification / Certification

• Basic Diploma/ Degree
• Professional qualifications in Accounting and/or Banking.

Working Experience (Years / Type)

• Must have at least 5 years of relevant experience in Banking Operations.
• Basic knowledge of statutory requirements and/or related rules.

Special Skills Required

• Meticulous.
• Good communication, interpersonal and/or leadership skills.
• Good initiative and ability to manage own time.
• Ability to effectively prioritize workload to meet tight deadlines and work objectives.
• Proficiency with Microsoft applications.