AVP - Hub Ops & Service Centre (HOSC) Channel Ops

APAC Michael Page; Malaysia; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading financial services organization in Malaysia is seeking a Team Lead (AVP) for their Hub Ops & Service Centre. This role oversees operational processes, ensuring compliance and efficiency, while supporting a high-performing team. The ideal candidate has qualifications in finance and proven leadership skills. The company offers a permanent role with professional development opportunities and a supportive work culture.

Benefits

Opportunities for professional development

Supportive and collaborative work culture

Exposure to impactful and challenging projects

Qualifications

• Strong understanding of operational processes in the financial services industry.
• Proven leadership skills with the ability to manage and inspire teams.
• Commitment to maintaining compliance and operational excellence.

Responsibilities

• Supervise daily operations within the Hub Ops & Service Centre (HOSC) Channel Ops team.
• Ensure compliance with policies, regulations, and standard operating procedures.
• Identify and implement process improvements to enhance efficiency and service quality.

Skills

Leadership

Problem-solving

Data analysis

Communication

Education

Educational qualifications in banking, finance, or a related field

Job description

As a Team Lead (AVP) Hub Ops & Service Centre (HOSC) Channel Ops, you will oversee operational processes and ensure efficient service delivery within the financial services industry. This position requires strategic thinking and a focus on maintaining high performance standards in a dynamic environment.

Client Details

The employer is a large organization in the financial services industry, known for providing innovative solutions and fostering a results-driven culture. They offer opportunities for career growth and are committed to operational excellence.

Description

• Supervise daily operations within the Hub Ops & Service Centre (HOSC) Channel Ops team.
• Ensure compliance with policies, regulations, and standard operating procedures.
• Identify and implement process improvements to enhance efficiency and service quality.
• Monitor team performance and provide guidance to achieve key operational metrics.
• Collaborate with stakeholders to resolve operational issues and address service gaps.
• Prepare reports and provide insights to management for informed decision-making.
• Foster a positive working environment that encourages teamwork and professional growth.
• Manage resource allocation to meet workload demands effectively.
• Support processing of customer claims from the self-service machines.

Profile

• Educational qualifications in banking, finance, or a related field.
• Strong understanding of operational processes in the financial services industry.
• Proven leadership skills with the ability to manage and inspire teams.
• Excellent problem-solving and decision-making abilities.
• Proficiency in analyzing data and generating actionable insights.
• Effective communication skills to liaise with various stakeholders.
• Commitment to maintaining compliance and operational excellence.

Job Offer

• Permanent role within a reputable financial services organization.
• Opportunities for professional development and career progression.
• Supportive and collaborative work culture.
• Exposure to impactful and challenging projects in the banking sector.

If you're ready to take the next step in your career and lead a high-performing team in the financial services industry, we encourage you to apply today!

To apply online please click the 'Apply' button below.

For a confidential discussion about this role please contact Pey Teeng Lee [phone].

Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.