AVP, Customer Experience, QA & Training Lead

Great Eastern; Kuala Lumpur; On-site; MYR 100,000 - 130,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a Manager / AVP to lead the Customer Service team. Responsibilities include developing service strategies, managing feedback mechanisms, and ensuring compliance with industry regulations. Ideal candidates should possess at least 5 years of experience in insurance, exceptional leadership skills, and the ability to analyze customer feedback effectively. Applicants are expected to have a customer-centric approach and excellent communication skills.

Qualifications

• 5 to 7 years of working experience in life insurance/Takaful.
• In-depth knowledge of different insurance products and operational processes.
• Ability to articulate in written and spoken English.

Responsibilities

• Manage the customer service team to support enquiries and feedback.
• Develop customer service strategies to improve satisfaction.
• Analyze customer feedback to identify areas for improvement.

Skills

Leadership

Customer focus

Analytical skills

Problem-solving

Communication

Education

Basic degree

Job description

A leading insurance company in Kuala Lumpur is seeking a Manager / AVP to lead the Customer Service team. Responsibilities include developing service strategies, managing feedback mechanisms, and ensuring compliance with industry regulations. Ideal candidates should possess at least 5 years of experience in insurance, exceptional leadership skills, and the ability to analyze customer feedback effectively. Applicants are expected to have a customer-centric approach and excellent communication skills.