AVP, BMO Customer Engagement Team (CET) - AML (Kuala Lumpur)

uobgroup; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

United Overseas Bank Limited in Malaysia, Kuala Lumpur, is looking for a KYC Engagement Specialist to proactively contact customers and collect missing KYC documents, ensuring accuracy and privacy.

You will explain required documents, track requests, update records, and ensure all processes meet internal policies and regulatory standards, while handling queries and escalating complex issues as needed.

Qualifications

• Experience handling KYC requests and documentation.
• Familiarity with regulatory standards and data privacy.
• Strong communication skills for customer outreach.
• Attention to detail and data accuracy.

Responsibilities

• Proactively contact customers to request missing KYC documents.
• Explain KYC requirements and submission processes clearly.
• Track outstanding KYC requests to ensure timely completion.
• Update customer records accurately in the system.
• Verify documents for completeness and authenticity.
• Ensure compliance with regulatory standards and data privacy.
• Address customer queries and escalate complex issues.

Skills

KYC knowledge

Customer outreach

Regulatory compliance

Documentation handling

Tools

CRM software

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Proactively contact customers via phone, email, or other approved channels to request missing KYC documents and information.
• Clearly communicate the importance of KYC compliance and provide guidance on required documents and submission processes.
• Track and follow up on outstanding KYC requests to ensure timely completion.
• Accurately update customer records in the system upon receipt of documents and verify completeness and authenticity.
• Ensure all interactions and processes comply with regulatory standards, internal policies, and data privacy requirements.
• Address customer queries or concerns related to KYC requirements and elevate complex issues to relevant teams.
• Maintain logs of outreach activities and provide regular status updates to management.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.