Aviation Data & Customer Insights Analyst

Rotate; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing technology firm in the aviation sector is seeking a Customer Success Analyst to help clients unlock value from data insights. This role involves analyzing customer usage, supporting onboarding, and collaborating with product teams. The ideal candidate will have a technical degree, 3+ years of relevant experience, and proficiency in data tools. The position offers opportunities in a dynamic environment focused on driving efficiency in global supply chains.

Benefits

Competitive compensation

Career development opportunities

Cultural experiences and travel

Qualifications

• 3+ years of experience in data extraction, transformation, and loading.
• Fluent in English (spoken and written).
• Willingness to travel occasionally.

Responsibilities

• Analyze customer usage data to track adoption and identify upsell opportunities.
• Support customer onboarding through training and integration assistance.
• Collect customer feedback and draft initial requirements for Product review.

Skills

Data analysis

Customer engagement

Technical support

Python

SQL

Communication

Collaborative skills

Problem-solving

Education

Technical/quantitative degree

Tools

Databricks

Airflow

Job description

A growing technology firm in the aviation sector is seeking a Customer Success Analyst to help clients unlock value from data insights. This role involves analyzing customer usage, supporting onboarding, and collaborating with product teams. The ideal candidate will have a technical degree, 3+ years of relevant experience, and proficiency in data tools. The position offers opportunities in a dynamic environment focused on driving efficiency in global supply chains.