Automotive Service Experience Specialist

Auto Bavaria; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Selangor, Malaysia, is looking for a dedicated professional to handle customer interactions and vehicle servicing. Responsibilities include assisting customers with appointments, conducting vehicle checks, managing repair orders, and ensuring customer satisfaction through follow-ups. The ideal candidate will excel in communication and customer relations, fostering a positive impression of value for money on services rendered.

Responsibilities

• Receive and assist customers with planned appointments and walk-ins.
• Carry out thorough checks of vehicles and identify upselling opportunities.
• Maintain accurate records of all work and follow-ups.
• Ensure customers are informed of the progress of their vehicles.
• Generate accurate invoices and explain them to customers.
• Follow up with customers to ensure satisfaction.

Job description

A leading automotive service provider in Selangor, Malaysia, is looking for a dedicated professional to handle customer interactions and vehicle servicing. Responsibilities include assisting customers with appointments, conducting vehicle checks, managing repair orders, and ensuring customer satisfaction through follow-ups. The ideal candidate will excel in communication and customer relations, fostering a positive impression of value for money on services rendered.