Automotive Customer Experience Lead - Orders & Support

Sperton Global AS; Selangor; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to be the primary point of contact for customers. In this role, you will manage inquiries, process orders, and collaborate with various teams to ensure customer satisfaction. Your ability to resolve issues promptly and maintain accurate documentation will be key to success. This position offers an exciting opportunity to contribute to the growth of the company while enhancing your skills in a dynamic environment. If you are passionate about customer service and looking to make a difference, this role is perfect for you.

Qualifications

• 1-3 years experience in customer service, ideally in automotive or industrial sectors.
• Proficiency in English and excellent interpersonal skills.

Responsibilities

• Serve as primary contact for customers, managing inquiries via phone, email, and chat.
• Collaborate with teams to fulfill customer requirements and ensure smooth operations.

Skills

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Education

Diploma in Business Administration

Degree in Marketing

Tools

Microsoft Office

Company-specific software

Job description

An established industry player is seeking a dedicated Customer Service Representative to be the primary point of contact for customers. In this role, you will manage inquiries, process orders, and collaborate with various teams to ensure customer satisfaction. Your ability to resolve issues promptly and maintain accurate documentation will be key to success. This position offers an exciting opportunity to contribute to the growth of the company while enhancing your skills in a dynamic environment. If you are passionate about customer service and looking to make a difference, this role is perfect for you.