Authorized Service Provider (ASP) Operations Program Manager (Remote role)

Hitachi Vantara Corporation; Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions firm seeks an Authorized Service Provider (ASP) Operations Program Manager to manage relationships with service providers and ensure compliance with standards and policies. This remote role requires extensive experience in vendor management, strong communication skills, and a Bachelor's degree in a relevant field. Candidates must have 5+ years of IT service delivery management experience.

Qualifications

• 5+ years of experience in IT vendor management, partner governance, or IT service delivery management.
• Fluent in English; ASEAN language skills desired.

Responsibilities

• Onboard new Authorized Service Providers, ensuring compliance.
• Build and manage relationships with Authorized Service Providers.
• Lead regular Business Reviews with partner organizations.
• Resolve conflicts and issues related to performance.
• Support training coordination for Authorized Service Providers.

Skills

Vendor performance monitoring

Contract management

SLA governance

Communication skills

Negotiation skills

Interpersonal skills

Presentation skills

Education

Bachelor’s degree in Information Technology, Computer Science, Business or related field

Master’s degree (preferred)

Job description

Location

Kuala Lumpur

Remote

Work type: Remote

Job Title: Authorized Service Provider (ASP) Operations Program Manager

What you’ll be doing

• Onboard new Authorized Service Providers, ensuring compliance with all policies, standards, and procedures; qualify and validate the capabilities of prospective ASPs.
• Build and manage the relationship with Authorized Service Providers; act as the central point of accountability for partner performance, risk, compliance, and relationship governance.
• Lead and drive regular Business Reviews with assigned Authorized Service Providers to monitor compliance, quality, performance, and cost.
• Address conflicts, escalations, and issues related to partner performance or compliance; drive remediation plans for any governance gaps.
• Support the Authorized Service Providers in the coordination of training.
• Collaborate closely with HV internal peers (Sales, Global Customer Success & Support Management, Global Partner Operations Team, Partnerships and Alliances) to meet expectations.
• Develop, implement, and maintain partner governance policies, standards, and procedures along with key performance indicators (KPIs), service level agreements (SLAs), and compliance requirements for partners.
• Perform other duties as required or directed by management.

What you bring to the team

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field (Master’s preferred).
• 5+ years of experience in IT vendor management, partner governance, or IT service delivery management.
• Strong skills in contract management, SLA governance, and vendor performance monitoring.
• Excellent communication, negotiation, and relationship management skills.
• Strong and effective verbal, written, presentation, and interpersonal communication skills.
• Fluent English is a must; ASEAN language skills desired.

Equal Opportunity Employer

We’re proud to say we’re an equal‑opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.