Asst. Manager - AKPK (Credit Management Group)

Aeon Credit Service; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer financing provider in Kuala Lumpur is seeking an Assistant Manager for the Credit Management Group. In this role, you will lead daily operations, prepare reports, oversee compliance, and coach your team. The ideal candidate has a diploma or degree in a relevant field and at least 5 years of experience in credit management. Strong communication and negotiation skills are essential. Join us to shape a promising career.

Benefits

Dynamic workplace

Career growth opportunities

Qualifications

• Minimum 5 years’ experience in collection, credit management, or related financial services.
• Knowledge of BNM collection guidelines, Malaysian law, and credit/banking operations preferred.
• Leadership capability to supervise a team, manage under pressure, and ensure results.

Responsibilities

• Lead and manage daily operations of AKPK accounts to achieve collection targets.
• Prepare and present AKPK reports to management with recommendations for improvement.
• Coach and guide team members to deliver strong performance and meet KPIs.

Skills

Communication

Negotiation

Problem solving

Customer service

Education

Diploma / Degree in relevant field

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Asst. Manager - AKPK (Credit Management Group)

Lead and manage daily operations of AKPK accounts to achieve collection targets.

Prepare and present AKPK reports to management with recommendations for improvement.

Oversee issuance of release and settlement letters, ensuring compliance with company & BNM guidelines.

Provide excellent customer service in handling AKPK-related enquiries (email, calls, documents).

Support Section Head in collection strategies, staff supervision, and smooth operations.

Coach and guide team members to deliver strong performance and meet KPIs.

Requirements

Diploma / Degree in relevant field (Finance, Business, Banking or equivalent).

Minimum 5 years’ experience in collection, credit management, or related financial services.

Strong skills in communication, negotiation, problem solving, and customer service.

Knowledge of BNM collection guidelines, Malaysian law, and credit/banking operations preferred.

Leadership capability to supervise a team, manage under pressure, and ensure results.

Proficient in Microsoft Office (Excel, Word, PowerPoint).

Unlock job insights

You will be asked the following questions during the application process:

• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?
• How many years' experience do you have in a credit management role?
• How many years' experience do you have as a Bank Collector?
• How many years' experience do you have as a manager / team lead?

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are a visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.