Associate Technical Engineer – EUC Software

CTC Global; Klang City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology solutions provider is seeking an Associate Technical Engineer for EUC Software in Klang City, Malaysia. This role involves assisting with the setup, configuration, and support of software such as Active Directory and Office 365. Candidates should have a diploma or bachelor's degree in Computer Science or Engineering, and at least 6 months of experience in technical roles. Strong communication skills and familiarity with third-party archiving systems are desirable. Join a dynamic team focused on delivering outstanding client support.

Qualifications

• Minimum 6 months of hands-on experience in technical roles with EUC software.
• Strong oral and written communication skills with keen attention to detail.
• Familiarity with third-party archive systems like Symantec Enterprise Vault.

Responsibilities

• Assist in setup, configuration, and support of EUC software.
• Provide support for project rollouts in implementing and deploying EUC software.
• Help perform audits to assess discrepancies between IT configurations.

Skills

Technical support

Communication skills

Customer service

Teamwork

Adaptability

Education

Diploma or Bachelor’s degree in Computer Science or Engineering

Tools

Active Directory (AD)

Office 365

SCCM

Job description

Associate Technical Engineer – EUC Software

Responsibilities:

• Software Setup and Configuration: Assist in setting up, configuring and support of EUC software, including Active Directory (AD), Exchange, Office 365, and SCCM at client sites.
• Project Support: Provide support to project rollouts in implementing and deploying EUC software, ensuring the project scope aligns with the client’s IT environment.
• Technical Audits: Help perform audits to assess discrepancies between current and desired IT configurations.
• Issue Escalation and Resolution: Troubleshoot basic software issues, escalating complex issues to senior engineers.
• Client Support: Provide support to client IT managers under minimal supervision, offering technical guidance when necessary. Participate in preventive maintenance activities.
• Quality Control: Participate in testing phases and verification procedures throughout the project lifecycle.

Requirements:

• Qualifications: Diploma or Bachelor’s degree in Computer Science, Engineering, or a related field.
• Work Experience: Minimum 6 months of hands-on experience in technical roles, particularly with EUC software (e.g., Windows operating systems).
• Certifications: Microsoft certifications are advantageous but not required.
• Technical Knowledge: Familiarity with third‑party archive systems like Symantec Enterprise Vault, EAS, EMC Source One, and Email Xtender, and how they integrate with Exchange, is an added advantage.
• Communication Skills: Strong oral and written communication skills, with keen attention to detail.
• Customer Service: Demonstrated dedication to delivering excellent service and support.
• Teamwork: Ability to work collaboratively in a high‑pressure, fast‑paced environment while managing multiple tasks.
• Adaptability: Quick to learn and extend current software functionalities and integrate third‑party products to meet evolving requirements.