Associate, Sales Support (English Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading outsourcing company in Kuala Lumpur seeks an Associate, Sales Support to provide essential administrative support for sales activities. This role involves processing orders, preparing quotes, and managing client information. Ideal candidates are Malaysian graduates with strong English and Microsoft Office skills, focused on details and organizational tasks. A great opportunity for training and growth in a diverse team.

Benefits

Group Term Life Insurance

Group Health Insurance

Flexi-benefit program

Employee Assistance Program

Qualifications

• Malaysian citizen required.
• Up to 1 year of relevant working experience preferred.
• Proven success in administrative tasks.

Responsibilities

• Prepare quotes for contract renewal and RFP/RFI responses.
• Maintain integrity of client information in databases.
• Assist with order processing and sales contract research.

Skills

Proficient in English

Microsoft Office suite

Attention to detail

Effective communication skills

Education

Diploma/Degree

Tools

Microsoft Excel

Job description

Overview

Associate, Sales Support (English Speaker) – We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. You will be part of a diversified team that supports our sales teams, with the opportunity for training and career growth. Reporting to a sales support manager, you will research sales contracts, prepare price quotations, and maintain process integrity for a variety of administrative tasks.

The Associate, Sales Support is responsible for providing essential administrative support to the internal and external sales teams, allowing them to focus on sales activities. This role assists with order processing, sales contract research, price quotations, and document management while adhering to established processes related to quotations, bookings, and invoicing. A basic understanding of product offerings and moderate proficiency in Microsoft Excel are beneficial to effectively support sales initiatives and customer needs.

You Will

• Prepares quotes for contract renewal and RFP/RFI responses

• Maintains quote documentation with accurate pricing and configurations

• Ensures the integrity of client information in the database systems

• Updating and managing Excel spreadsheets

• Dealing with external and internal queries in a professional, client-oriented manner

• Performs bookings (Purchase Order processing) and booking reconciliation

• Performs QA self-check and peers-check

• Growing skill and subject matter expertise to successfully perform quality assurance and identify areas for improvement

• Seeks counsel and guidance from more senior Sales Support staff and management, as needed

• Prioritizes tasks to meet deadlines, paying attention to details

• Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration

• Effectively maintain and improve Knowledge Base Tool

• Effectively identify and call out operational risks to management for review and consideration

• Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

• Other duties, as assigned

You Are/Have

• Malaysian citizen

• Associate: Graduates with a Diploma/Degree, up to 1 year of relevant working experience preferred

• Proficient in English for effective communication

• Advance knowledge in Microsoft Office suite (Word, Excel)

• Strong attention to detail

• Possess effective verbal and written communication skills

• Handle confidential information with complete integrity

• Prior experience working independently with a team-player mindset

• Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines

• Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenarios/issues. Escalate most challenging scenarios to management for direction

• Ability to clearly articulate issues and challenges, and propose ideas or solutions

• Proven ability to focus on customer needs and communicate with higher level staff, as needed

• Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)

• Prior experience in following scripts and/or processes according to contractual agreements

• Proven success in multi-tasking, prioritizing, and managing time effectively

• Ability to follow established procedures and practices

• Proven success and aptitude to learn new technology and data

Privacy and Information security

• Adhere security requirements in the process.

• Protect the privacy of personal information.

Our Benefits and Perks

• Group Term Life Insurance

• Group Health Insurance with coverage for dependents

• Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)

• Employee Assistance Program

• Rewards and Recognition Program

• Learning and Development Program

• Fun & Diversity Employee Engagement

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

• Working Arrangement: 4 days WFH, 1 day WFO

• Working Hours: Monday to Friday, 4:00 PM - 1:00 AM

• Office Location: Wisma Mont Kiara, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur

If this sounds like an interesting opportunity, hit apply!

Only shortlisted candidates will be contacted.

Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements: English (Required)

Time Type: Full time

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