Associate Relationship Manager, SME International Clients (Global Chinese)

Standard Chartered; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing support

Continuous learning

Job summary

Standard Chartered Bank in Kuala Lumpur seeks a relationship-focused professional to grow its Global Chinese (GC) SME Banking franchise. You will acquire new SME clients, deepen relationships, understand their financial needs and provide suitable banking solutions while upholding high risk and regulatory standards.

You will work with product, cash and treasury teams to structure client solutions, manage a growing SME portfolio, and support clients in adopting online banking.

Qualifications

• Relevant undergraduate degree.
• 1-3 years of relevant banking or financial services experience.
• Ability to read and write in English and Chinese.
• Strong sales and relationship management skills.

Responsibilities

• Acquire and develop relationships with new and existing Global Chinese SME clients.
• Build a strong pipeline through referrals, networking, events, branch activities and other approved sourcing channels.
• Understand clients’ business and financial needs and provide suitable solutions.
• Cross-sell relevant banking products, including trade services, cash management, treasury and investment solutions.
• Develop account plans and proactively manage a portfolio of active and growing SME clients.
• Work closely with product, cash and treasury specialists to structure appropriate client solutions.
• Achieve individual sales, portfolio growth and other performance targets.
• Maintain regular client engagement and provide relevant market updates and insights.
• Support clients in adopting the Bank’s digital and online banking solutions.
• Maintain strong customer service standards and resolve client issues effectively.
• Work collaboratively with internal stakeholders across the Bank.

Skills

English & Chinese

SME banking

Sales skills

Negotiation

Education

Undergraduate degree

Job description

Job Summary

We are looking for a relationship-focused professional to grow our Global Chinese (GC) SME Banking business. You will acquire new SME clients, deepen existing relationships, understand clients’ financial needs and provide suitable banking solutions while delivering a strong customer experience and maintaining high standards of risk and regulatory compliance.

Job Summary

We are looking for a relationship-focused professional to grow our Global Chinese (GC) SME Banking business. You will acquire new SME clients, deepen existing relationships, understand clients’ financial needs and provide suitable banking solutions while delivering a strong customer experience and maintaining high standards of risk and regulatory compliance.

Key Responsibilities

• Acquire and develop relationships with new and existing Global Chinese SME clients.
• Build a strong pipeline through referrals, networking, events, branch activities and other approved sourcing channels.
• Understand clients’ business and financial needs and provide suitable solutions.
• Cross-sell relevant banking products, including trade services, cash management, treasury and investment solutions.
• Develop account plans and proactively manage a portfolio of active and growing SME clients.
• Work closely with product, cash and treasury specialists to structure appropriate client solutions.
• Achieve individual sales, portfolio growth and other performance targets.
• Maintain regular client engagement and provide relevant market updates and insights.
• Support clients in adopting the Bank’s digital and online banking solutions.
• Maintain strong customer service standards and resolve client issues effectively.
• Work collaboratively with internal stakeholders across the Bank.

Skills And Experience

• Relevant undergraduate degree.
• 1-3 years of relevant experience in banking or financial services.
• Ability to read and write in English and Chinese.
• Good understanding of SME banking products and the financial needs of SME clients.
• Knowledge of cash management and trade working capital would be an advantage.
• Relevant investment and insurance certifications and licences, where required.
• Strong sales, relationship management, negotiation and communication skills.
• Good analytical and problem-solving abilities.
• Self-motivated, results-oriented and comfortable working towards sales targets.
• Able to work independently while collaborating effectively with colleagues and stakeholders.
• Able to balance commercial objectives with regulatory and compliance requirements.
• Willing and able to travel extensively as required.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.