Associate Professional, Customer Success (Adobe)

Ingram Micro Malaysia Sdn Bhd; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading technology distributor in Malaysia is seeking an Associate Professional, Customer Success to act as a liaison between vendors and the organization. Responsibilities include implementing vendor programs, building vendor relationships, and addressing contractual issues. Candidates should possess a four-year college degree or equivalent experience with strong communication skills. This is an entry-level position with closely supervised tasks.

Qualifications

• Entry-level professional individual contributor on a project or work team.
• Work closely supervised with limited complexity.
• Ability to explain facts, policies, and practices related to job area.

Responsibilities

• Act as liaison between vendors and organization.
• Implement and maintain vendor programs and training.
• Build and maintain relationships with vendors.

Education

Four-year college degree or equivalent experience

Job description

Associate Professional, Customer Success (Adobe)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Position Summary

• Work as liaison between vendors and organization; provides specialized consultative service.
• Implement, drive, and maintain vendor programs, marketing, and training.
• Review and negotiate terms of vendor contracts and communicate with vendors regarding day‑to‑day matters.
• Build and maintain positive relationships with vendors and monitor vendor performance.
• Research invoice and contractual issues and resolve discrepancies.
• Position may or may not be on sales commission plans.

What you bring to the role

• Entry‑level professional individual contributor on a project or work team.
• Work is closely supervised; problems faced are not typically difficult or complex.
• Explains facts, policies, and practices related to job area.
• Works on projects of limited scope and complexity, following standard practices and procedures.
• Uses company standard policies and procedures to resolve issues.
• Work is reviewed regularly by supervisor or more senior peers.

Required Qualifications

Requires broad theoretical knowledge typically acquired from advanced education; a four‑year college degree or equivalent experience and 0–2 years of functional experience.

About Ingram Micro

Ingram Micro operates in 61 countries and supports more than 161,000 customers and 1,500 vendor partners worldwide. It offers advanced and specialty solutions, cloud, mobility, and commercial/consumer technologies with an AI‑driven digital platform.