Associate - Policy Member Maintenance (SG)

AIA Hong Kong; Cyberjaya; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading insurance firm in Cyberjaya is seeking a candidate for after-sales support to manage policy-related administrative processes. Responsibilities include processing new business and renewals, ensuring accuracy and timely responses. Ideal candidates will have a Bachelor's degree and minimum one year of experience in insurance policy processing. The position is onsite four days a week with one day of remote work.

Qualifications

• Minimum 1 year experience in insurance policy processing.
• Able to work onsite in Cyberjaya 4 days a week & 1 day work from home.

Responsibilities

• Process insurance new business, renewals, and change requests.
• Ensure delivery quality in terms of accuracy, completeness, and timeliness.
• Correspond and reply to business partners or intermediaries via email.

Skills

Attention to details

Organization skills

Written and spoken English

Education

Bachelor’s Degree in Insurance, Business Administration or related fields

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for providing after-sales support to policy-related administrative processes

Key Responsibilities

• Process insurance new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.
• Process relevant bills and payments to group policy holder within agreed turnaround time.
• Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
• Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.
• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.
• Ensure team operating efficiency.

Others

• Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any)
• Continuously attend/involve with training for personal and career development.

Requirements

• Minimum 1 year experience in insurance policy processing experience
• Bachelor’s Degree in Insurance, Business Administration or related fields
• Excellent written & spoken English language skills
• Good attention to details & organization skills
• Open for a 1-year contract position
• Able to work onsite in Cyberjaya 4 days a week & 1 day work from home per week

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.