Associate - Policy Member Maintenance (HK Market)

AIA Hong Kong; Cyberjaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading insurance provider in Cyberjaya is seeking a dedicated professional to handle new business processes and renewals. The role involves ensuring service standards are met and providing quality support to business partners. Applicants should have a Bachelor's Degree, be fluent in English and Chinese, and be team players willing to work in a dynamic environment. Fresh graduates are welcome to apply.

Qualifications

• Fresh graduates are encouraged to apply.
• Proficiency in Mandarin or Cantonese is an advantage.
• Ability to work in a desk-bound environment and shifts.

Responsibilities

• Process all incoming requests within service standards.
• Ensure delivery quality in terms of accuracy and timeliness.
• Correspond via email to business partners.

Skills

Fluent in spoken English

Fluent in spoken Chinese

Team player

Adaptability under pressure

Education

Bachelor's Degree

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Process new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.

Job Responsibilities

• Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
• Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.
• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirement.
• Ensure team operating efficiency.
• Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any*).

Job Requirements

• A recognized tertiary Bachelor's Degree qualifications.
• Fresh graduate are encouraged to apply.
• Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.
• Positive attitude and willingness to share and learn.
• Ability to work under pressure with minimal guidance and is a team player.
• Able to adapt desk-bound working environment, working shift including weekend on rotation basis and able to work overtime beyond normal office hour (including weekend & public holiday).
• The role is required to follow Hong Kong working calendar.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.