Associate-Operations Optimization (Data Management) - Mandarin Support

AIA Hong Kong; Cyberjaya; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance company in Cyberjaya is seeking a Claims Data Capturer to process data for various claims. The role requires a recognized diploma or degree and fluency in English and Chinese. Ideal candidates are self-motivated, customer-oriented, and can manage shift work. This position offers opportunities for career growth in a supportive environment.

Qualifications

• Open to Fresh Graduates and experienced Medical Claims Assessors.
• Must be self-motivated and customer-oriented.
• Ability to work in a desk-bound environment and adapt to shift patterns.

Responsibilities

• Process data capturing for all claims requests.
• Perform manual data remediation for hospital bills.
• Ensure individual quality and productivity benchmarks are met.

Skills

Fluent in spoken English

Proficient in spoken Chinese

Good time management

Customer-oriented

Self-motivated

Education

Tertiary Diploma/Degree in Biology or equivalent

Tools

Microsoft Office

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Capturing Claims Data for all claims (Life & CS) within the required benchmarks and perform manual data intervention Hospital Bill Item.

Job Responsibilities:

• Process data capturing for all claims (Life & Corporate Solution) requests received as per stipulated requirements.
• Perform hospital bills manual data remediation.
• Ensure meeting individual quality, turnaround time and productivity benchmark.
• Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.
• Validate data accuracy and liaise with relevant parties to rectify data quality.
• Develop procedures for reporting, extract, collate and populate data to reporting template.

Job Requirements:

• Open to Fresh Graduate, experienced Medical Claims Assessor, experienced candidate from Lab / Nursing.
• A recognized tertiary Diploma / Degree in Biology, Biotechnology, and Medical Science, Social Science, Business Management or equivalent qualifications.
• Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.
• Self‑motivated and customer orientated.
• Time management skills.
• Computer literate in Microsoft Office.
• Good dedication at work, good demeanor, willing to learn.
• Able to adapt desk‑bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).
• The role is required to follow Hong Kong working calendar.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.