Associate Market Manager (Kuala Lumpur)

Expedia Group; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading travel technology company is looking for an Associate Market Manager based in Selangor, Malaysia. The role involves developing strong partnerships with hotel partners, optimizing their products on the company’s platforms, and providing relevant insights and consulting to maximize their potential. Candidates should have over 2 years of relevant experience, be proficient in English, and be passionate about travel. This position requires a proactive approach and strong analytical skills to address market needs effectively.

Benefits

Full benefits package

Exciting travel perks

Generous time-off

Flexible work model

Career development resources

Qualifications

• 2+ years of experience in account management, partner/client success, or related field.
• Proficient in English; additional languages are a plus.
• Passionate about travel.

Responsibilities

• Develop and sustain strong partnerships with hotel partners.
• Ensure optimization of partner hotels' products on Expedia Group sites.
• Secure additional lodging rates and availability during high demand periods.
• Conduct regular self-learning to improve skills.
• Travel for partner visits 0-20% of the time.

Skills

Account management

Consultative sales

Analytical skills

Relationship building

Data driven decision-making

Effective communication

Multi-tasking

Job description

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Associate Market Manager (Based in Selangor)

The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group's full breadth of global traveler demand.

The Associate Market Manager's primary responsibility is to develop and maintain a high‑quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group's fast‑growing global traveler base. The Associate Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace.

What you'll do:

• Develop and sustain strong partnerships by providing relevant data insights and high‑quality needs‑based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
• Ensure that partner hotels' products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
• Secure seasonal deals and promotions to support the brands' merchandising and marketing efforts
• Continuously promote and develop hotel partners' high engagement with Expedia Group's full suite of: Unique market insights (partner reports, competitive data, key performance drivers), In‑house revenue management tools (Rev+), Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers), Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities and Self‑service tools (Expedia Partner Central)
• Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
• Guide and support Hotel Partners to deliver the best traveler experience
• Promote self‑service
• Conduct regular self‑learning to improve skills
• Travel for partner visits 0‑20% of the time

Who you are:

• 2+ years of experience in account management, partner/client success, consultative sales, or related field
• Proficient in English; other additional languages a plus
• Passionate about travel
• Work independently and collaboratively with a diverse team
• Possess a strong appetite for innovative technology, fast‑changing business environment, and data driven decision‑making
• Prioritize and multi‑task effectively to achieve critical targets, goals, and/or strategic objectives set by leadership team
• Continue to follow up when facing testing situations
• Present ideas and directives clearly and persuasively
• Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs
• Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
• Possess a growth mindset, consistently using feedback to improve in role
• Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style
• Drive for results

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named a Best Place to Work on Glassdoor in 2024 and be recognized for award‑winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.