Associate Manager - Business Analyst Marketplace Operations

ZALORA Group; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

In this dynamic role at a leading e-commerce company, you will contribute to Marketplace Operations by analyzing processes and managing teams. This opportunity offers extensive exposure to high-level business decisions and the chance to improve seller experiences through data-driven insights.

Benefits

Career growth aligned to your professional needs

Mental and physical well-being support

Flexible work environment

Team-fueled culture

Opportunities to build a success story

Qualifications

• Minimum 3 years experience in process improvement or project management.
• Experience with diverse teams and setting team goals.
• Excellent spoken and written English.

Responsibilities

• Analyze marketplace operations processes and propose improvements.
• Lead and manage a team including performance management.
• Create and send out KPI reports to Operations leaders.

Skills

Analytical thinking

Problem structuring

Comfort with data

Team management

Education

Bachelor's Degree in Business, Statistics, Engineering, or other Quantitative degrees

Tools

Looker

SQL

BigQuery

Microsoft Excel

Job description

ZALORA is looking for an analytical and process-oriented person with an interest in fashion and operations management to join our team based in Kuala Lumpur. This role will be a part of the Marketplace Operations team, managing the business operations of over 1000+ high-profile brands in ZALORA Marketplace across regions. This is a dynamic role in a fast-paced and growing marketplace business, offering an opportunity to support high-level business decision-making and gain extensive regional and cross-functional exposure.

Responsibilities:

• Analyze the marketplace operations processes and large datasets to gather process insights and propose process improvement ideas, primarily focusing on seller experience
• Implement Tech-supported improvements in the Zalora Seller Center system
• Prepare structured business cases to evaluate potential business opportunities
• Contribute to critical project management phases such as project planning, stakeholder communication, and improvement execution
• Create and send out KPI reports to Operations leaders and other project stakeholders
• Maintain existing Dashboards and design/develop new ones if necessary
• Support in additional data research/requests or analysis as required
• Identify opportunities for process automation and implement solutions to reduce manual tasks
• Lead and manage a team, including performance management, goal setting, and feedback

Requirements:

• Bachelor's Degree in Business, Statistics, Engineering, or other Quantitative degrees
• Minimal 3 years working experience in a process improvement or project management role within e-commerce/internet startups, manufacturing or logistics companies, or consulting firms
• Experience in managing a team, preferably in a diverse and hybrid environment. Ability to set, track, and deliver on team goals and OKRs.
• Experience with Looker and SQL, BigQuery, and/or other Business Intelligence packages. Very good knowledge of Microsoft Excel is a must.
• Excellent spoken and written English
• Excellent logical thinking and problem structuring, comfortable using flow charts and other workflow mapping tools to express connections between activities and processes
• Comfortable working with numbers and interested to gain insights from large datasets
• Have passion for operations and continuous process improvement
• Eager to learn, can-do attitude, comfortable working in a multicultural, fast-paced, dynamic environment
• Eager to build a career in process design and project management within a leading e-commerce company

Wonderhowit'sliketobuildyourcareerwithZALORA?Inspiredbyemployees,webelieveyou'llbeinfor:

• Anexcitingplatformtomakeyoursuccessstory
• Havetheutmostcareforyourmentalandphysicalwellbeing
• Flexibilityweavedintoyourlifestyle
• Aseamlessworkenvironmentwithafriendly&team-fueledculture
• Careergrowthalignedtoyourprofessionalandpersonalneedsandgoals

Wanttostayaheadwithourdevelopments?FollowusatourLinkedInpageandknowmoreaboutusfromourcareerwebsite.

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.