Associate Manager, B2B Sales

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer experience company is seeking an Associate Manager for B2B Sales in Kuala Lumpur. This role involves leading a sales team to achieve performance targets, driving revenue growth through strong client relationships, and providing strategic insights based on data analysis. The ideal candidate will be responsible for motivating the team, managing customer satisfaction, and ensuring a high level of communication with clients and company directors.

Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets.
• Provide accurate ongoing sales forecasting and ensure CRM data accuracy.
• Enable team members to remove roadblocks and resolve challenges.
• Monitor and drive team call time, productivity, and conduct performance reviews.
• Analyze performance and customer experience data to develop strategic sales plays.
• Stay informed on client services developments and market trends.
• Respond promptly as a point of escalation for clients.
• Maintain communication with Sales Director and external clients.
• Coordinate team incentives and manage Sales Performance Incentive Funds.
• Build business relationships with partners to meet customer expectations.

Job description

Job Title: Associate Manager, B2B Sales

Job Description

The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Location

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements

Time Type: Full time

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