Associate Manager

Standard Chartered; Kuala Lumpur; On-site; MYR 65,000 - 95,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support

Learning & development

Diversity & inclusion

Job summary

Standard Chartered is seeking a role focused on the timely, accurate settlement of Wealth Management transactions across multiple product lines. You will oversee end-to-end settlement activities, monitor positions, investigate exceptions, and coordinate with custodians, brokers, and internal teams to ensure smooth processing.

The role requires a finance-related degree and attention to control processes. You will contribute to sectors like equities, fixed income, ETFs, funds, and FX, while

Qualifications

• Bachelor’s degree in Finance, Business Administration, or a related field.

Responsibilities

• Oversee end-to-end settlement activities for Wealth Management products including equities, fixed income, ETFs, structured products, funds, FX, and other investments.
• Ensure settlement instructions are complete, accurate, authorised, and released within market, custodian, counterparty, and internal cut-off times.
• Monitor settlement positions, unmatched transactions, pending trades, failed settlements, market claims, cash requirements, and stock availability.
• Investigate and resolve settlement exceptions including mismatches, insufficient cash/securities, incorrect details, and system-processing failures.
• Coordinate with counterparties, custodians, depositories, brokers, transfer agents, market infrastructures, business teams, and internal support functions.
• Maintain oversight of trade matching, confirmation, settlement-status monitoring, and transaction booking across platforms.
• Ensure cash and securities obligations are reflected in nostro, custody, depository, suspense, stock, position, and balance-sheet accounts.
• Review cash, stock, position, and settlement reconciliation breaks within agreed timelines.
• Identify and escalate failed or at-risk trades before market or client deadlines.
• Assess the impact of settlement failures on client, liquidity, market, regulatory, and reputational aspects and take mitigating action.
• Monitor aged settlement items and ensure ownership and escalation dates are documented.
• Investigate and process settlement-related fees, penalties, market claims, and losses per procedures.
• Support corporate-action settlement events affecting open/pending/failed transactions.
• Ensure reversals, cancellations, amendments, back-valued transactions, and manual interventions are properly authorised and controlled.
• Maintain controls over release, instruction changes, standing settlements, and manual movements.

Education

Bachelor’s degree in Finance, Business Administration, or a related field is preferred.

Job description

The role holder is accountable for the timely, accurate, and controlled settlement of Wealth Management transactions across assigned products, markets, booking centres, and legal entities.

Key responsibilities

• Oversee end-to-end settlement activities for relevant Wealth Management products, including equities, fixed income securities, exchange-traded products, structured products, mutual funds, managed investments, foreign exchange, and other investment products within the role’s scope.
• Ensure settlement instructions are complete, accurate, appropriately authorised, and released within applicable market, custodian, counterparty, and internal cut-off times.
• Monitor settlement positions, unmatched transactions, pending trades, failed settlements, market claims, cash requirements, and stock availability.
• Ensure timely investigation and resolution of settlement exceptions, including instruction mismatches, insufficient cash or securities, incorrect settlement details, static-data issues, counterparty discrepancies, and system-processing failures.
• Coordinate with counterparties, custodians, depositories, brokers, transfer agents, market infrastructures, business teams, and internal support functions to resolve settlement-related issues.
• Maintain appropriate oversight of trade matching, confirmation, settlement-status monitoring, and transaction booking across relevant operational platforms.
• Ensure cash and securities obligations are accurately reflected in the relevant nostro, custody, depository, suspense, stock, position, and balance-sheet accounts.
• Review and resolve cash, stock, position, and settlement reconciliation breaks within agreed timelines.
• Ensure failed or potentially failing trades are identified early, assigned to the appropriate owner, and escalated before applicable market or client deadlines.
• Assess the client, financial, liquidity, market, regulatory, and reputational impact of settlement failures and take appropriate mitigating action.
• Monitor aged settlement items and ensure that unresolved exceptions have documented ownership, investigation status, action plans, and escalation dates.
• Ensure settlement-related fees, penalties, interest claims, market claims, compensation requests, and potential losses are investigated and processed in accordance with applicable procedures and authority levels.
• Support the management of corporate-action-related settlement events where these affect open, pending, or failed transactions.
• Ensure settlement reversals, cancellations, amendments, back-valued transactions, and manual interventions are appropriately authorised, documented, and independently controlled.
• Maintain effective controls over transaction release, settlement instruction changes, standing settlement instructions, manual payments, and securities movements.
• Ensure material settlement incidents, losses, near misses, control failures, client complaints, and recurring exceptions are recorded, escalated, and subjected to root-cause analysis.
• Produce timely and accurate management information covering settlement volumes, success rates, failed trades, aged items, unmatched transactions, operational losses, service performance, and material risks.
• Analyse recurring settlement issues and work with business, product, technology, operations, and external service providers to implement sustainable remediation.
• Support market and regulatory changes affecting the settlement operating model, including changes to settlement cycles, market practices, reporting obligations, matching requirements, or market infrastructure.
• Contribute to settlement automation, process standardisation, straight-through processing, exception-based processing, and reduction of manual intervention.
• Maintain current procedures, process maps, control documentation, escalation matrices, and business-continuity arrangements for critical settlement activities.
• Ensure sufficient operational capacity, trained resources, cross-skilling, and appropriate coverage are maintained for market deadlines, peak periods, holidays, and contingency events.

Key stakeholders

• AME COO operations and frontline /CSM team

Qualifications

• Bachelor’s degree in Finance, Business Administration, or a related field is preferred.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.