Associate Finance (Payment)

Great Eastern; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is seeking an Associate in Payment to manage day-to-day operations within the Payment Section. You will supervise tasks related to payment processing and ensure inquiries are managed effectively. The ideal candidate is detail-oriented, possesses a tertiary qualification in Statistics or related fields, and is either a fresh graduate or has minimal experience in payment operations. Join a team that prioritizes integrity and customer satisfaction while enjoying career growth opportunities.

Qualifications

• Fresh graduate or 1-year working experience, preferably in Payment operations.
• Familiar with a computerized accounting environment.
• Able to work independently and as a good team player.

Responsibilities

• Supervise and administer the Payment Section's operations.
• Verify payment requests for validity and accuracy.
• Update payment cancellations and expirations in the system.

Skills

Good time management

Attention to detail

Customer focused

Strong presentation skills

Proficient in Microsoft Office/Excel

Education

Recognized Tertiary in Statistics/Maths/Actuarial Studies

Job description

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an exciting career filled with opportunities and potential, we are seeking a professional to join our team as Associate, Payment (Finance).

The Role:

• Responsible for the day-to-day operations, mainly on supervision and administration of the Payment Section. Plan and organise the distribution of workload to the Payment team & ensure that the payments are processed with the set turnaround time.
• Verify payment requests and supporting documents to ensure the validity and accuracy of payment.
• Supervise and control on the usage of cheques and facsimile signature machine.
• Check the IBG/ FPX e-payment's data file, upload into OCBC Velocity and follow up with respective department if there is missing data file or report.
• Liaising with related counterparties and Signatories to make sure all payment transaction are complete before hand-over to requestor.
• Update payment cancellation and expiry in the system in timely manner.
• Attend to payment queries.
• Assist superior in developing, reviewing and updating Payment Section’s Standard Operating Procedures (SOP), continuously enhance/improve of processes relating to payment.
• Compile monthly statistic on payment.
• Participate in BCP, DR and UAT activities as and when required.
• Encourage and support teambuilding.
• Coaching and training of subordinate.
• Conduct Customer Satisfaction Survey of Payment Section annually.
• Involved in projects that require Finance Team participant.
• Assist Manager, AVP and HOD as & when required.
• Any other function relevant to the job grade which may be assigned from time to time.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns /risks and proactively shares best risk management practice.
• Other responsibilities entailed

The Person:

• Possessed a recognized Tertiary in Statistics / Maths / Actuarial Studies Professional
• Fresh graduate or 1-year working experience, preferable in Payment operations
• Familiar with a computerised accounting environment
• Good time management and detailed-oriented
• Meticulous and good with numbers
• Sense of urgency
• People oriented and customer focused
• Able to work independently and a good team player
• Able to work under pressures and able to deliver within tight timelines
• Strong presentation and negotiation skills
• Proficient in Microsoft Office/Excel and good computer skills
• High level of integrity, takes accountability of work and good attitude over teamwork
• Takes initiative to improve current state of things and adaptable to embrace new changes

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent