Associate Director, Process Excellence Delivery (Malaysia, India)

Standard Chartered Bank; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading international bank is seeking an Associate Director for Process Excellence Delivery. You will be responsible for developing and implementing training programmes to enhance process excellence across the organization. This role is crucial in fostering a culture of continuous improvement and ensuring processes are optimized. The ideal candidate will have strong experience in stakeholder engagement and a proven ability to inspire change. Join us to drive transformation and deliver excellence in banking processes.

Qualifications

• Proven ability to influence and inspire colleagues.
• Experience in embedding learning and development capabilities.
• Strong understanding of process excellence methodologies.

Responsibilities

• Define and implement PE training programmes.
• Drive a culture of process excellence within the bank.
• Collaborate with HR and talent teams.

Skills

Change management

Process optimisation

Training programme development

Stakeholder engagement

Agility

Job description

Associate Director, Process Excellence Delivery (Malaysia, India)

The Process Excellence team partners across the organisation to raise process excellence awareness and capabilities across SCB and develop/run a dedicated training offering for relevant audience(s). Key target audiences include PE practitioners and Business Analysts and potentially other stakeholder groups. This is critical to drive SCB transformation agenda, raising technical capabilities, driving consistency and improvement of quality and providing colleagues with best practices and knowledge required to perform at their best.

Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).

What will you do?

Responsibilities

• Define and build vision, capabilities and implement PE training programme for relevant personas / practitioners in the Bank

Business

• Responsible for driving a culture where best practices, knowledge and lessons learnt are routinely captured, disseminated and embedded as part of the way we drive Process Excellence at Standard Chartered
• Work with the ‘process excellence community and practitioners’ and other relevant groups to ensure PE training offering is aligned with what they need to be efficient and operate consistently at the highest standards – driving value for clients, colleagues and shareholders
• Gather feedback from stakeholders and participants, and prioritise and embed these relevant capabilities in the organisation
• Ability to influence and inspire colleagues to drive a transformation culture, continuous improvement and drive SCB transformation ambition and capabilities

People & Talent

• Working closely with HR, talent and learning teams
• Develop and support the production and embedding of learning and development capabilities for Process Excellence, with the aim to up‑skilling PE community
• Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
• Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomes
• Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team