Associate Director, Process Excellence Delivery (Malaysia, India)

Standard Chartered; Klang City; Hybrid; MYR 120,000 - 170,000; Full time

Job summary

Standard Chartered is seeking an Associate Director of Process Excellence Delivery to lead and contribute to enterprise process improvement initiatives. You will collaborate with stakeholders and SMEs to identify pain points, design future state processes, and support standardisation and digitisation efforts across the bank.

You will apply Lean Six Sigma and PE playbooks to deliver quality analyses, recommendations, and transformative outcomes for clients, colleagues and shareholders.

Qualifications

• Bachelor’s degree in a relevant field.
• Strong analytical thinking and problem-solving capabilities.
• Excellent communication and project management skills.

Responsibilities

• Deliver Process Excellence initiatives and design future state processes.
• Define and track process performance metrics (as‑is, future state).
• Collaborate with stakeholders to enable transformation and value delivery.
• Apply PE methodologies, templates and tools to projects.

Skills

Analytical Thinking

Problem Solving

Business Process Design

Consulting

Planning – Tactical & Strategic

Project Management

Education

Bachelor’s degree

Job description

Job Summary

• The Process Excellence team, part of Group Transformation Office, requires the Associate Director, Process Excellence Delivery to participate in project delivery, focusing on Process Excellence activities and deliverables. Providing support during the initiation and design/analysis of a process-related initiative is key to work with stakeholders and subject matter experts to help them identify pain points / challenges associated with current state and design future state (with an aim to transform and re-invent processes to drive value for clients, colleagues and shareholders).
• Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).
• The role holder will partner with relevant business / function stakeholders, subject matter experts and the project team to deliver the expected PE outcomes (e.g. current state analysis, future state design)
• This role brings relevant PE knowledge, skill set and capabilities, to conduct quality analysis and recommendations, following an execution playbook and PE methodologies, templates and tools.

Job Summary

• The Process Excellence team, part of Group Transformation Office, requires the Associate Director, Process Excellence Delivery to participate in project delivery, focusing on Process Excellence activities and deliverables. Providing support during the initiation and design/analysis of a process-related initiative is key to work with stakeholders and subject matter experts to help them identify pain points / challenges associated with current state and design future state (with an aim to transform and re-invent processes to drive value for clients, colleagues and shareholders).
• Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).
• The role holder will partner with relevant business / function stakeholders, subject matter experts and the project team to deliver the expected PE outcomes (e.g. current state analysis, future state design)
• This role brings relevant PE knowledge, skill set and capabilities, to conduct quality analysis and recommendations, following an execution playbook and PE methodologies, templates and tools.

This role could be based in Malaysia or India. When you start the application process you will be presented with a drop-down menu showing all countries, please ensure that you only select a country where the role is based.

Key Responsibilities

• Deploy standard capabilities, supplemented with more advanced techniques where necessary (e.g. VoC, Lean Six Sigma) to assess current state of a process, key pain points and issues through the lens of clients and colleagues and design future state design
• Define key metrics to compare and contrast process performance – baseline (as-is) vs. 1 or 2 years vs. North Star – through the lens of clients, colleagues, risk & control, effectiveness and efficiency
• Responsible for conducting the current and future state design for processes in-scope
• Responsible for driving a culture of transformation, re-imagining processes, leveraging standard execution playbook framework, methodologies, tools and techniques
• Work with BU/Function stakeholders, subject matter experts and project team to conduct detailed analysis, leveraging relevant transformation levers (e.g. demand elimination, process simplification / automation, org design / location etc) and articulating desired outcomes through a standard set of performance metrics
• Ability to influence and inspire colleagues to drive a transformation culture, continuous improvements and drive SCB transformation ambition and capabilities
• Demonstrate ability to influence and inspire colleagues to identify opportunities / challenges and act as an agent of change
• Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
• Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomes
• Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team
• Identify, assess, monitor risks relating to the set up and running of these capabilities. Support the development and implementation of controls and mitigation plans
• Establish appropriate governance, transparency, tracking and communications around PE activities and deliverables
• Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

• Group Transformation Office
• Process Excellence Team
• Process Excellence practitioners across the Bank
• Global Process Owners, Product Owners and Domain Owners
• CIB, WRB and Functions stakeholder teams and SMEs

Skills And Experience

Must-have Skills

• Analytical Thinking
• Problem Solving
• Business Process Design
• Consulting
• Planning – Tactical & Strategic
• Project Management

Other Skills

• Business Process Improvement
• Process Management
• Domain Knowledge
• Effective Communication

Motivations

• Customer Focused – Builds strong customer awareness and delivering customer-centric solutions
• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, energy and enthusiasm
• Collaborates – Builds partnerships and working collaboratively with others to meet shared objectives

Qualifications

Key Experiences

• Process Excellence Methodologies (e.g. Lean Six Sigma, Zero Based Design)
• Process Mapping / Process Re-engineering
• Project Delivery Management
• Data / AI
• Banking and Financial Services

Certifications

• Bachelor’s degree

Languages

• English (must)
• Chinese (preferred)
• Malay (preferred)

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.