Associate Director, Lending Services Malaysia

RBC; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global bank in Kuala Lumpur is seeking a professional to lead Lending Services, ensuring operational excellence and robust talent acquisition. This role requires strong leadership skills and the ability to collaborate across regions, with responsibilities spanning team management, stakeholder engagement, and risk oversight. Ideal candidates will possess exceptional decision-making and interpersonal skills, along with a commitment to continuous improvement.

Qualifications

• Experience in leadership and talent acquisition within banking sectors.
• Expertise in risk management and stakeholder engagement.
• Ability to manage teams across time zones and ensure operational efficiency.

Responsibilities

• Lead and oversee a staff of 40 FTE in Lending Services.
• Manage talent acquisition and recruitment campaigns.
• Establish a control framework for operational activities.
• Coordinate responses to credit information requests.
• Maintain positive relationships with various bank departments.
• Coach and develop analyst/officers for optimal performance.
• Collaborate globally with colleagues on tasks.

Skills

Adaptability

Crisis Management

Decision Making

Delegating Tasks

Group Problem Solving

Interpersonal Relationship Management

Long Term Planning

Operational Delivery

Process Improvements

Time Management

Job description

Job Description

Working Hours: 1PM-10PM

• Leadership: Indirect Leadership of staff and accountability of 40 FTE across Lending Services including oversight over all BCS operational activities conducted withing the Malaysia Location in partnership with Head Office Managers
• Talent Acquisition: Work with BCS workstream on Project Walnut related to the execution of location strategy including the understanding of the tasks and responsibilities that are capable of being transitioned offshore, and take a lead role in the recruitment and onboarding of talent within Malaysia in support thereof including conducting recruitment campaigns (where applicable) and/or in-person interviews to ensure new hires have the required technical/business knowledge, soft skills to adequately perform the role assigned. Collaborate and partner with the center management, local academia and community to build and promote BCS Lending Services presence in the region
• Reporting & Risk Management: Establish a control framework including escalation procedures and strong awareness amongst staff to ensure that all controls, oversight, legal and/or sanctions are understood and documented which may include any region-specific nuances to ensure performance and operational issues are addressed.
• Audit: Lead the team in managing and coordinating response to credit information requests from internal and external auditors and regulators to ensure accurate delivery of required information
• Stakeholder and Engagement: work closely and maintain positive relationships with Corporate Banking (CB), Corporate Client Group (CCG), Internal Audit, Risk & Compliance. Act as the team’s primary point of contact and will conduct regular meetings with stakeholders to ensure a high level of service is provided to other groups within the bank
• Coaching & Team Management: Manage, develop and coach a group of Analyst/officers to ensure excellence in the fulfilment of mandates and responsibilities and to drive optimal results. Provide regular feedback and coaching on employee performance and progress against goals, career progression and continual training. Staying up to date on bank policy, credit trends, and industry research to develop a high performing team in which team members produce insightful, high-quality work in a timely manner
• Global Collaboration: work collaboratively with colleagues across time zones to drive seamless communication and timely task execution on a global scale
• Other responsibilities: Other ad-hoc responsibilities may include presenting to key stakeholders, reporting and periodic reviews to promote a culture of continuous process improvement

Job Skills

• Adaptability
• Crisis Management
• Decision Making
• Delegating Tasks
• Group Problem Solving
• Interpersonal Relationship Management
• Long Term Planning
• Operational Delivery
• Process Improvements
• Time Management

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-08-14

Application Deadline: 2025-12-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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