Associate, Anti Piracy (Investigation) (Location: Johor)

Astro; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading entertainment firm in Malaysia is looking for a professional to support anti-piracy initiatives. You will identify piracy cases, educate customers on copyright laws, and ensure compliance across various teams. Ideal candidates have experience in field operations or customer-facing roles, and should be comfortable using mobile reporting tools. This role is essential for increasing legitimacy among customers and enhancing the company's compliance standards.

Qualifications

• Experience in sales, security, or compliance-related roles is preferred.
• Willingness to learn about copyright and intellectual property enforcement.

Responsibilities

• Support anti-piracy initiative by identifying piracy cases.
• Act as liaison to ensure compliance between teams.
• Conduct field operations to document piracy cases.
• Educate customers on copyright laws.

Skills

Field operations or enforcement experience

Customer-facing roles experience

Understanding of copyright enforcement

Comfortable with mobile reporting tools

Experience in fast-paced environments

Job description

WHY JOIN US?

• We practice a vibrant & energetic office culture.
• We provide opportunities for career advancement within the company.
• Good performance is always rewarded accordingly.

"It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable."

Job Responsibilities

• To support Astro’s anti-piracy initiative by identifying commercial piracy cases and delivering CID letters in collaboration with the direct and In-direct sales team.
• To act as a field enforcer and liaison between sales, legal, and PDRM teams to ensure compliance and conversion of piracy users into legitimate CE customers.
• To ensure high conversion of piracy cases into legitimate Astro CE customers while maintaining strong documentation and compliance standards.
• Meeting or conduct weekend check at commercial outlets suspected of piracy.
• Conduct field operations to identify and document piracy cases with full evidence submission via the Eagle app.
• Collaborate with (DSM, IDSM, DSR) to deliver CID letters to suspected piracy users.
• Maintain detailed logs of piracy cases, CID deliveries, and conversion outcomes.
• Support coordination with PDRM for raid operations when required.
• Educate commercial customers on copyright laws and the risks of using pirated content.
• Provide weekly reports to Sales Planning and Commercial Enterprise leadership.
• Assist in refining anti-piracy strategies based on field insights and customer feedback.
• Ensure all enforcement and sales activities comply with legal and ethical standards.
• Ensure compliance with Astro’s anti-piracy protocols and reporting standards.
• Ad‑hock for audit or piracy cases.

Requirements

• Field operations or enforcement experience, preferably in sales, security, or compliance-related roles.
• Experience in customer-facing roles, such as direct sales, field marketing, or service recovery.
• Basic understanding of copyright or intellectual property enforcement, or willingness to learn quickly.
• Comfortable with mobile reporting tools and apps (e.g., Eagle app or similar).
• Experience working in fast-paced, target-driven environments.