Assistant Vice President (P6), Remittance Operation Services 1 1 1 1 1

Sumitomo Mitsui Banking Corporation Malaysia Berhad; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading banking corporation is looking for an Operations Manager in Malaysia. The role involves supervising staff to ensure operational compliance, managing transaction processing, and supporting teamwork. Candidates should have strong people management skills and experience in fostering an accountable culture. This position offers an opportunity to work in a dynamic banking environment with responsibilities focused on efficiency and compliance.

Qualifications

• Experience in managing operational teams and promoting efficiency.
• Proven ability to maintain compliance with corporate requirements.
• Strong communication and problem-solving skills.

Responsibilities

• Supervise staff to ensure compliance with operational procedures.
• Manage transaction processing and department activities.
• Resolve customer inquiries and transactions effectively.
• Ensure timely reporting of breaches to relevant departments.
• Encourage teamwork and maintain a motivated operational team.

Skills

People management

Operational process improvement

Compliance culture promotion

Fraud prevention

Job description

To assist Section Head to ensure smooth operation. To supervise efficient discharge of duties and responsibilities by staff and ensure all transactions including department activities are processed in full compliance with customer’s instructions, Bank’s established rules, Service Level Agreement and procedures in cost effective and efficient manner.

People Management

• Coach and guide subordinates in terms of operational processes, skills and technical know-how in order to improve the staff productivity and to maintain consistency in operational support and delivery.
• To promote accountability and transparency, promote a sound compliance culture which reinforces ethical, prudent, and professional behaviour.
• To maintain key control aspect of the operations to ensure compliance with corporate requirements and risk mitigation thus reducing fraud losses/write-off and adjustments.
• Timely reporting of potential/actual breaches to the respective departments and branches.
• Address actual or suspected breaches of regulatory requirements or internal policies in a timely and appropriate manner.

Operations & Controls

• Effectively manage the transaction processing as well as department activities and ensure that the required tasks are completed within the expected time frame and operations are carried out in accordance with operating procedures.
• To manage end to end daily transaction processing and/or authorization of operational actions as well as department activities ensuring accuracy & efficiency and in compliance to internal controls/policies to mitigate any material operational risks that may result in operational failure/fraudulent activity.
• Manages day to day support and advice in the department for transactional activities.
• Manages the resolution of routine/day to day issues and provide support to branch with regards to customer enquiries, investigations and problem solving.
• Manages the defect and/or complaint management process.
• Timely reconciliations/issues resolution and submission of management/regulatory reporting as and when required.
• To maintain a healthy and highly motivated team whilst encouraging teamwork.
• Work closely with other respective operations team to resolve any exceptions or queries.
• Proactively share new ideas and concepts to improve operations process.
• Is responsible for the review of operating procedures and the maintaining of processes.
• To work effectively both independently and as part of a team with minimal supervision.
• To perform other duties as assigned by the Supervisor/Management from time to time.
• To cover the duties of staff members in the department in his/her absence.
• To support Bank activities interrupted by an emergency/crisis.