Assistant Vice President (P5), Remittance Operation Services 1 1 1

Sumitomo Mitsui Banking Corporation Malaysia Berhad; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading financial institution in Malaysia seeks candidates to coach and manage operational processes, ensuring compliance with regulations. Responsibilities include guiding staff, reporting breaches, and improving operations. The ideal candidate will demonstrate strong leadership and operational management skills while working independently and as part of a team.

Responsibilities

• Coach and guide subordinates in operational processes and skills.
• Promote accountability and transparency in compliance culture.
• Maintain compliance with corporate requirements to mitigate risks.
• Report potential breaches to relevant departments.
• Address suspected breaches of policies promptly.

Job description

Sumitomo Mitsui Banking Corporation (SMBC) operates globally with extensive overseas branches that offers a broad range of financial services. Due to its incorporation of a wholly owned subsidiary in Malaysia, SMBC invites you to be part of its talent pool where you can grow with us.

Responsibilities

• Coach and guide subordinates in terms of operational processes, skills and technical know-how to improve staff productivity and maintain consistency in operational support and delivery.
• Promote accountability and transparency, fostering a sound compliance culture that reinforces ethical, prudent and professional behaviour.
• Maintain key control aspects of operations to ensure compliance with corporate requirements and risk mitigation, thereby reducing fraud losses/write‑offs and adjustments.
• Timely reporting of potential or actual breaches to the respective departments and branches.
• Address actual or suspected breaches of regulatory requirements or internal policies in a timely and appropriate manner.

Operations & Controls

• Effectively manage transaction processing and department activities, ensuring tasks are completed within the expected timeframe and operations comply with operating procedures.
• Manage end‑to‑end daily transaction processing and/or authorization of operational actions, ensuring accuracy, efficiency and compliance with internal controls/policies to mitigate material operational risks that may result in operational failure or fraudulent activity.
• Provide day‑to‑day support and advice in the department for transactional activities.
• Resolve routine/day‑to‑day issues and provide support to branches regarding customer enquiries, investigations and problem solving.
• Manage defect and/or complaint management processes.
• Perform timely reconciliations, issue resolution and submit management/regulatory reporting as required.
• Maintain a healthy and highly motivated team while encouraging teamwork.
• Work closely with other operations teams to resolve exceptions or queries.
• Proactively share new ideas and concepts to improve operations processes.
• Review operating procedures and maintain processes.
• Work effectively both independently and as part of a team with minimal supervision.
• Perform other duties assigned by the Supervisor/Management from time to time.
• Cover duties of staff members in the department in their absence.
• Support bank activities interrupted by an emergency/crisis.