Assistant Underwriter - Property and Casualty

Cayman First Insurance; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider in Penang is seeking an Assistant Underwriter to deliver exceptional customer service and support for personal lines insurance. This role involves processing policy changes and ensuring client satisfaction. Ideal candidates will have strong communication skills and at least 3 years of customer-facing experience. A competitive compensation package is offered, including health insurance and a discretionary bonus.

Benefits

Competitive compensation package

Subsidized health insurance

Work-life balance

Qualifications

• Minimum of 3 years of customer facing experience.
• Proven ability to deliver high-quality customer service.
• Knowledge of insurance products and services is a plus.

Responsibilities

• Provide excellent customer service to walk-in clients and respond to inquiries.
• Assist with the issuance and renewal of policies.
• Review policy documents for accuracy before delivery.

Skills

Customer service

Communication skills

Attention to detail

Interpersonal skills

Education

High School Diploma or higher

Certificate in Insurance (Cert CII or equivalent)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Customer management software

Job description

ABOUT US

‘First’ is more than our name, it’s our nature. Cayman First is an industry-leading Property & Casualty and Health insurer, delivering best-in-class products and services to respond to the changing needs of individuals, households and businesses. Through our carefully selected network of agents and brokers, we provide protection for our customers today and prepare them for a brighter tomorrow. Cayman First maintains an A- (Excellent) financial strength rating from global credit rating agency AM Best.

PURPOSE OF JOB

The Assistant Underwriter is responsible for providing exceptional service and support to clients who have personal lines insurance policies for auto and home. This role involves managing customer inquiries, processing policy changes, and ensuring client satisfaction by addressing their needs efficiently and professionally.

This is a great opportunity for someone with a passion for customer service, who would like to work in the insurance industry. Here at Cayman First Insurance, we offer a supportive environment that encourages collaboration fosters professional growth.

JOB RESPONSIBILITIES

• To provide excellent customer service to walk-in clients, answer incoming calls and respond to customer emails regarding personal lines insurance policies.
• Assist with the issuance of new policies and the renewal of existing policies.
• Review policy documents for accuracy and completeness before delivery to clients.
• Assist clients with questions about coverage, billing, policy renewals, and other service-related inquiries.
• Process policy changes, including adding or removing coverage, updating personal information, and adjusting limits.
• Provide accurate and clear information to clients, helping them understand their policies and coverage options.
• Identify cross-selling and up-selling opportunities to offer additional products or services that may benefit clients.
• Maintain accurate and organized records of client interactions, policy changes, and other relevant information in the insurance system.
• Perform other duties and responsibilities that may be assigned from time to time

• A High School Diploma or higher.
• A minimum of 3 years of customer facing experience.
• Excellent written and oral communications skills with strong interpersonal skills.
• Proven ability to deliver high-quality customer service.
• Pursuing or holds a certificate in Insurance (Cert CII or its equivalent)
• Knowledge of Microsoft Word, Excel, and Outlook.
• Proficient in using customer management software and other office applications.
• Must be accurate and detail oriented.
• Knowledge of insurance products and services is a plus.
• A strong work ethic with a positive and friendly demeanor

Cayman First offers a competitive compensation package with eligibility for a discretionary bonus, subsidized health insurance for employees and dependents, preferred home and motor insurance, a great company culture and work life balance. Compensation will be commensurate with experience and qualifications.