Assistant, Retail - Part Time

Ninja Van; Selangor; On-site; MYR 20,000 - 100,000; Part time

Job summary

A tech-enabled logistics company is seeking a temporary role focused on customer satisfaction and social media management. The candidate must have an SPM qualification and relevant industry experience. Fluency in English and Bahasa Malaysia is required, along with own transportation. This position offers a daily rate of RM80 - RM90.

Qualifications

• Minimum qualifications: SPM, with relevant industry experience.
• Professional fluency in English & Bahasa Malaysia.
• Own transportation required.

Responsibilities

• Accountable for customer satisfaction.
• Communicate feedback to the Area Supervisor.
• Assist in managing the store's social media.

Skills

Customer satisfaction handling

Effective communication

Social media management

Problem-solving

Education

SPM qualification

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• DO NOTE: THIS IS A TEMPORARY ROLE, (3- 4months)
• Accountable for customer satisfaction, and assisting customers with any requirements they may have.
• Bea teamplayer in theteam, to workeffectively with peers.
• Effectivelycommunicate feedbackand improvementsto theArea Supervisor.
• Communicateand work effectively to produce thebest possible outcome forthe company and its clients.
• Use Ninja software to execute operations (with training from the Ninja team).
• Assist the Area Supervisor in managing the social media and google account of the store, in terms of content and customer engagement.

Job Requirements

• Minimumqualifications:SPM,withrelevantindustryexperience.
• ProfessionalfluencyinEnglish&BahasaMalaysia
• Strategic thinker with ability to thrive in a fast-paced, entrepreneurialenvironment; solve complex problems, and develop creative solutions.
• Effectiveverbalcommunication,withtheabilitytoserveawiderangeofcustomers.
• Owntransportationrequired.

RM80 - RM90 a day