Assistant, Retail - Part Time

Ninja Van; Selangor; On-site; MYR 20,000 - 100,000; Part time

Job summary

A leading logistics company in Malaysia is looking for a temporary customer service representative for 3-4 months. The role involves ensuring customer satisfaction and managing communication effectively. Candidates should have at least SPM qualifications and be fluent in English and Bahasa Malaysia. Transportation is required. The position offers RM80 - RM90 a day.

Qualifications

• Minimum qualifications: SPM with relevant industry experience.
• Professional fluency in English & Bahasa Malaysia.
• Strategic thinker with ability to thrive in a fast-paced environment.

Responsibilities

• Accountable for customer satisfaction and assist customers with requirements.
• Communicate effectively to produce the best possible outcome for the company.
• Assist in managing social media and Google account for customer engagement.

Job description

Ninja Van is a tech-enabled logistics company on a mission to hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• DO NOTE: THIS IS A TEMPORARY ROLE, (3- 4months)
• Accountable for customer satisfaction, and assisting customers with any requirements they may have.
• Bea teamplayer in theteam, to workeffectively with peers.
• Effectivelycommunicate feedbackand improvementsto theArea Supervisor.
• Communicateand work effectively to produce thebest possible outcome forthe company and its clients.
• Use Ninja software to execute operations (with training from the Ninja team).
• Assist the Area Supervisor in managing the social media and google account of the store, in terms of content and customer engagement.

Job Requirements

• Minimumqualifications:SPM,withrelevantindustryexperience.
• ProfessionalfluencyinEnglish&BahasaMalaysia
• Strategic thinker with ability to thrive in a fast-paced, entrepreneurialenvironment; solve complex problems, and develop creative solutions.
• Effectiveverbalcommunication,withtheabilitytoserveawiderangeofcustomers.
• Owntransportationrequired.

RM80 - RM90 a day