Assistant Restaurant Manager

Mandarin Oriental Hotel Group Limited; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel group in Kuala Lumpur is seeking an Assistant Restaurant Manager to oversee daily operations and enhance guest experiences. The ideal candidate should have a background in hotel management with at least 4 years of experience, strong customer service skills, and the ability to handle complaints. This role offers opportunities for personal and professional growth in a prestigious environment.

Benefits

Learning and development programs

Complimentary hotel stays

Health benefits

Public holiday entitlement

Engagement activities

Qualifications

• Minimum 4 years of hotel experience.
• Good knowledge of customer service and guest contact skills.
• Handling guest/colleague complaints tactfully.

Responsibilities

• Manage day-to-day restaurant operations.
• Plan activities and promotions with Restaurant Manager.
• Ensure compliance with health and safety regulations.
• Conduct training for colleagues.

Skills

Customer service skills

Complaint handling

Supervision

Team development

Education

University/Hotel School Graduate in Hotel Management

Job description

Overview

ASSISTANT RESTAURANT MANAGER

Mandarin Oriental, Kuala Lumpur is looking for an Assistant Restaurant Manager to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Food & Beverage Department in Kuala Lumpur, the Assistant Restaurant Manager is responsible to manage the day-to-day operations of the restaurant and create a pleasant dining environment and experience for guests. The Assistant Restaurant Manager reports to the Restaurant Manager.

Responsibilities

• As Lounge Manager, you will be responsible for the following duties:

• Plan in conjunction with the Restaurant Managers activities, promotions, menu implementations according to the annual marketing plans

• Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individuals concerned

• Ensure that positive working relations with non-Food & Beverage departments are fostered giving cooperation at all times

• Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations

• Assist the Restaurant Manager in compiling the annual marketing plans and budgets

• Ensure disciplinary and grievance procedures are properly adhered to and followed

• Handle customer comments and complaints and take swift corrective action after consultation with the Restaurant Manager and other department head concerned

• Develop a system for fast and efficient service

• Maintain good communication with the Kitchen operations, F&B section heads and other relative department

• Ensure that all FLHSSE standards are followed in all front and back areas of the Restaurant/Bar and hygiene and cleanliness in the storage areas

• Conduct training for colleagues as well as implement regular training programmes

• Uphold the standards of Food and Beverage service and FLHSS&E as outlined in the SOP, LQE and MO Pillars

Qualifications

• A University/ Hotel School or College Graduate in Hotel Management

• Minimum 4 years of hotel experience

• Good knowledge of customer service and guest contact skills

• Handling guest / colleague complaints and dealing with them tactfully

• Previous experience in supervising and/or delegation

• Willingness to develop team members and self

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

Closing

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