Assistant Program Manager

Flex; Seberang Perai; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading technology company located in Penang is seeking an experienced Assistant Program Manager to organize and oversee program schedules, drive customer satisfaction, and facilitate contract negotiations. With a focus on managing interdepartmental activities and maintaining excellent relations with clients, the role requires a Bachelor's degree and at least 5 years of relevant experience. This position offers the opportunity to contribute significantly to product development and customer satisfaction efforts.

Qualifications

• Requires a Bachelor's degree in engineering or equivalent experience.
• Minimum of 5 years’ experience in program administration or management.
• Strong ability to manage customer relations and project lifecycles.

Responsibilities

• Organize, plan, and direct program schedules and budgets.
• Track relevant metrics and drive actions based on results.
• Oversee interdepartmental activities for product development.

Skills

Program administration

Contract negotiations

Customer relations

Project management

Education

Bachelor's degree in engineering or related field

Job description

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Assistant Program Manager located in Prai, Penang.

What a typical day looks like:

Organize, plan and direct program schedules and budgets

In charge of tracking relevant metrics and drive action items based on results.

Provide help, knowledge and expertise with contract negotiations as required.

Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.

Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.

Establishes work plan and staffing for each phase of program, and arranges for recruitment or assignment of personnel.

Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.

Be the key channel of communication for customers and act as escalation in the event of customer issues.

In charge of customer´s satisfaction reviews and corrective actions.

Maintain current and develop additional business with customers.

Monitor and track that project and program deliverables are met.

Be accountable for maintaining excellent customer relations with both new and existing customers.

Holds up production sites for projects, costs and other customer related matters through business and expertise.

The experience we’re looking to add to our team:

Typically requires a Bachelor's degree in engineering or related field or equivalent experience. Typically requires a minimum of 5 years’ experience in program administration/ management or related area.