Assistant Premier Manager

HSBC; Johor Bahru; On-site; MYR 120,000 - 240,000; Full time

Job summary

HSBC is seeking an Assistant Premier Manager in Malaysia to lead a team of relationship managers serving high-net-worth clients. You will deepen client relationships, drive revenue growth, and tailor wealth solutions to affluent individuals and families.

You will manage Premier portfolios, identify cross-sell opportunities, and lead the Premier Sales team to achieve targets while upholding Shariah-compliant standards and strong risk controls.

Qualifications

• Minimum 3–5 years in a sales leadership role managing wealth sales teams.
• Proven track record in handling large, complex client portfolios.
• Strong commercial acumen, leadership, analytical and interpersonal skills.
• Shariah knowledge and competency.
• Able to work across cross-functional structures with partners.
• Independent decision-making with minimal supervision.

Responsibilities

• Lead a team of relationship managers to deliver premier banking services for high net worth clients.
• Drive growth by acquiring Premier and Premier Elite customers and expanding assets under management.
• Promote cross-sell opportunities to grow wealth assets and revenue.
• Ensure exceptional customer experience, digital adoption, and adherence to Shariah-compliant practices.
• Coach and develop RM team to meet targets and career growth.
• Ensure risk controls, confidentiality and regulatory compliance in daily activities.
• Monitor branch workflow, KPIs, and sales/service quality.

Skills

Relationship management

Wealth management

Sales leadership

Shariah compliance

Team leadership

Job description

GCB 6 – Assistant Premier Manager

As a Assistant Premier Manager, you will lead a team of relationship managers to deliver exceptional banking services to high net worth and ultra-high-net-worth clients. This role is pivotal in deepening client relationships, driving revenue growth, and proving suitable financial solutions tailored to affluent individuals and families.

Principal Responsibilities

Client Relationship Management & Growth

• Develop action plans and execute strategies to acquire new Premier and Premier Elite customers as well as grow customer relationships.
• Actively manage the Premier and Premier Elite customer portfolio, offering personalised banking and wealth management solutions.
• Proactively identify cross-sell opportunities to grow assets under management (AUM).

Sales Growth

• Develop and execute an effective sales plan to achieve targets and contribute towards the branch’s business and bottom line, in line with the bank’s wealth management strategy.
• Lead and manage the Premier Sales team effectively to deliver Wealth Management (WEM) targets as well as to enhance sales staff performance and productivity.
• Grow Wealth, plus Amanah, to deliver the business plans.

Customer Experience & Retention

• Champion a customer-first culture, ensuring high service standards of service excellence, discretion and client-centricity to achieve the desired NPS benchmarking aspirations.
• Promote and encourage the use of digital banking platforms to improve customer convenience.
• Uphold high integrity and ensure team’s adherence to Shariah-compliant sales and service excellence.

Team Leadership & Development

• Recruit, mentor and coach Relationship Manager team to achieve targets and career growth aspirations.
• Ensure all the Relationship Managers are utilizing HSBC sales process and applying financial planning concept when dealing with their portfolio of customers.
• Elevate team to a high-performance culture with accountability and recognition.

Risk Management & Compliance

• Ensure embedment and oversight of risk and controls to mitigate fraud, operational risks and compliance gaps.
• Uphold strict confidentiality and compliance to banking regulations, internal policies, procedures and compliance standards.
• Satisfactory audit findings including monitoring of Shariah non-compliance risks and incident escalation to Shariah Committee.

Operational Excellence

• Ensure high quality data input in customer records, sales documentation, transactions and reporting.
• Optimise branch workflows to improve productivity and reduce errors.
• Monitor key performance indicators related to sales and service quality.

Qualifications

• At least 3 to 5 years in a sales leadership role managing wealth sales team performance with experience in providing a high service standard.
• Proven track record of success in managing a large and complex relationship portfolio.
• Excellent commercial acumen, leadership, analytical and interpersonal skills.
• Conversant in Shariah knowledge and competency.
• Highly motivated and flexible in working across complex cross-functional work structures within the bank and also externally with strategic business partners where appropriate.
• Must be able to make independent decisions with minimal supervision.
• Candidates with the following certifications or qualifications will have an added advantage: Certified Financial Planning (CFP), PreContract Examination (PCE) - Life & General Insurance, Federation of Investment Managers - Unit Trust, Malaysian Takaful Association License (MTA).