Assistant Outlet Manager

Connexion Holdings Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading restaurant and bar group in Malaysia is seeking an Assistant Outlet Manager to assist in running restaurant operations smoothly. The role involves team leadership, training, and ensuring great guest experiences. Candidates should have a Diploma or Degree in Hospitality Management or related fields, alongside 2–4 years of F&B experience. Strong leadership, communication skills, and a customer service orientation are essential for this position. The job is on-site in Kuala Lumpur, Malaysia.

Qualifications

• Minimum 2–4 years of experience in F&B operations, preferably in restaurants or hotels.
• Prior experience in a supervisory or team lead role is strongly preferred.
• Strong leadership skills with the ability to motivate, coach, and develop team members.

Responsibilities

• Support the Outlet Manager in ensuring smooth and efficient restaurant operations.
• Manage team leadership and training for staff.
• Enhance guest relations and service excellence.

Skills

Leadership

Customer service orientation

Problem-solving

Communication in English

Education

Diploma or Degree in Hospitality Management, Business Management, Restaurant Management, or related field

Tools

POS systems

Job description

This job is assisting the Outlet Manager in running a restaurant smoothly. You might like this job because it involves teamwork, training others, and creating great guest experiences while ensuring everything runs efficiently.

As an Assistant Outlet Manager, you’ll support the Outlet Manager in ensuring smooth, efficient, customer-focused, and profitable operations of the restaurant. Responsibilities typically include: Operational Management, Team Leadership & Training, Guest Relations & Service Excellence, Support Strategic Initiative

Job Requirements

Education

• Diploma or Degree in Hospitality Management, Business Management, Restaurant Management, or related field preferred.
• Relevant certifications in food safety/hygiene are a plus.

Experience

• Minimum 2–4 years of experience in F&B operations, preferably in restaurants, cafés, or hotel outlet.
• Prior experience in a supervisory or team lead role is strongly preferred.
• Experience with POS systems and outlet reporting tools.
• Strong leadership skills with the ability to motivate, coach, and develop team members.
• Excellent customer service orientation and problem‑solving skills.
• Good understanding of inventory control, cost management, and sales analysis.
• Strong communication skills in English; Bahasa Malaysia and other languages a plus.
• Flexible and able to work evenings, weekends, and public holidays.

Personal Qualities

• High attention to detail and ability to work under pressure in a fast‑paced environment.
• Positive attitude, team player, and ability to uphold brand standards.

Connexion Group, incorporated in Malaysia in 2010, is a leading restaurant and bar group in Malaysia with our principal activities being in operations and management. Our strength lies in identifying, sourcing and locating potential and uprising hotspots and trends by placing the right concepts within either through corporate‑owned or our licensee programs. Today, since establishing the first outlet in 2010, ...