Assistant Outlet Manager

Hilton; Kedah; On-site; MYR 67,000 - 112,000; Full time

Job summary

Hilton in Kedah, Malaysia seeks an Assistant Outlet Manager to lead dining outlets, oversee daily F&B operations, and deliver memorable hospitality experiences for every guest.

You will supervise and coach a high-performing team, manage workflows, and ensure quality, cost control, and compliance with health and safety standards across outlets.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 5–7 years in F&B operations with supervisory or managerial experience preferred.
• Strong leadership and service excellence with operational planning abilities.
• Familiarity with POS systems and inventory management tools.
• Fluent in English; effective in team coordination and guest interaction.
• Detail-oriented, adaptable and committed to high-quality service.

Responsibilities

• Manage daily food and beverage operations for designated outlets with focus on quality and profitability.
• Develop and implement guest satisfaction strategies; monitor trends and feedback for improvements.
• Oversee administrative and planning functions of the F&B department; control costs.
• Support delivery of exceptional F&B quality, service, and marketing strategies.
• Supervise, coach, and mentor team members; recognize achievements and promote development.
• Uphold health, safety, sanitation, and alcohol-related regulations.

Skills

Leadership

Team coordination

English fluency

Detail-oriented

Guest service

Education

Diploma or degree in Hospitality Management or related field

Tools

POS systems

Inventory management tools

Job description

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will lead our dynamic team and elevate our dining experiences. As an Assistant Outlet Manager, you're not just overseeing operations of one or more dining outlets – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
• Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
• Drive operational efficiency: Oversee the administrative and planning functions of the Food & Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses
• Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability
• Inspire and develop the team: Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• Diploma or degree in Hospitality Management or related field
• 5–7 years in F&B operations, with supervisory or managerial experience preferred
• Strong leadership, service excellence, and operational planning abilities
• Familiarity with POS systems and inventory management tools
• Fluent in English; effective in team coordination and guest interaction
• Detail-oriented, adaptable, and committed to delivering high-quality service

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.