Assistant Manager, Ventures – AEON Pet & Rocky Basecamp

AEON Co. (M) Bhd.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent retail company in Kuala Lumpur is looking for an Assistant Manager to oversee store operations, ensuring excellent customer service and effective team leadership. This role involves inventory management, promotional strategy execution, and maintaining supplier relationships. Candidates should possess a relevant degree and have a minimum of 3 years in retail leadership. Join a company dedicated to customer satisfaction and a friendly shopping environment.

Qualifications

• Minimum 3 years in multi-site/store operations.
• Experience in retail floor leadership required.
• Completion of internal SOP/safety/welfare modules is recognized.

Responsibilities

• Support manager in monitoring store operations.
• Execute merchandising and promotional strategies.
• Manage inventory control and procurement support.
• Enhance customer experience through SOP enforcement.
• Develop strategies for sales growth and commercial success.
• Oversee marketing campaigns and their execution.
• Update trackers and maintain issue logs.
• Support in training and mentoring operations team.

Skills

Multi-site/store operations

Retail floor leadership

Promotional execution

Vendor/customer interactions

Education

Diploma or Bachelor’s degree in Business or related field

Tools

POS systems

CRM tools

Analytics tools

Job description

Assistant Manager, Ventures – AEON Pet & Rocky Basecamp

Supporting the manager to monitor store operations, ensuring excellent customer service, and the establishment and maintenance of external relationships with key suppliers and vendors.

1. Monitor financial performance; providing insights on areas of improvement and countermeasures.
2. Merchandising & Promotion Execution: maintain planograms, price integrity, promo signage, and end‑gondola/feature tables; track sell‑through; flag slow movers; execute markdowns.
3. Inventory Control & Procurement Support: coordinate with merchandising on min/max levels, cycle counts, investigate variances; monitor expiries and slow‑moving stocks (pet supplies) and gear condition (climbing); ensure merchandising/operational compliance.
4. Operations & Customer Experience: set and enforce SOPs (e.g. opening/closing, cash handling, cleaning); create service standards (e.g. greeting, issue resolution, NPS recovery).
5. Sales Growth & Commercial Strategy: support the development and execution of strategies to drive sales; assist in settling and achieving targets, ensuring key performance metrics are tracked and met.
6. Marketing & Campaigns: set up and run campaigns (events, competitions, clinics, awareness days, etc.); monitor key performance metrics; liaise with cross‑functional units for approvals and on‑ground logistics.
7. Reporting & Admin: promptly update trackers and dashboards; maintain issue and action logs.
8. People & Training: support the manager in conducting on‑the‑job training (e.g. service basics, upsell scripts, safety routines); mentor high‑potential operations team members; coordinate periodic refreshers where applicable.
9. Other: any additional supplementary support/tasks assigned by the Manager and/or Head of Ventures.

Additional Key Tasks

• Retail & Inventory Management System.
• Basic merchandising and visual standards.
• Digital basics: listing/booking updates, social posting, responding to reviews.
• Safety/welfare routines; incident reporting; equipment/tool maintenance.
• Event operations; vendor/contract coordination.

Job Requirements

1. Education: Diploma or Bachelor’s degree in Business, Strategy, Marketing, Sport/Leisure Management, Animal Science, or related field. Internal progression is encouraged; completion of internal SOP/safety/welfare modules is recognized.
2. Experience: Minimum 3 years in multi‑site/store operations, retail floor leadership, or evidence of accurate stock/cash handling, promo execution, and vendor/customer interactions.
3. Good To Have: First aid/CPR; basic climbing certification; animal welfare; event execution; content creation experience; exposure to POS/CRM/BI/Analytics tools.

AEON Malaysia is a leading retail company offering a wide variety of products and services, including groceries, home goods, fashion, and services such as credit and loyalty programs, financial services, and online shopping. With over 30 locations across Malaysia, AEON is dedicated to ensuring customer happiness and satisfaction by creating a friendly and welcoming shopping environment supported by knowledgeable staff.