Assistant Manager - Trust Administrator (Operations)

ZICO Trust (M) Berhad; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading trust services provider in Malaysia is looking for an Assistant Manager - Trust Administrator to manage daily operations related to estate planning services. The ideal candidate should have 3-5 years of experience in banking operations, be well-versed in KYC and AML practices, and possess strong analytical and communication skills. The role requires proficient knowledge of Microsoft Office and fluency in Bahasa Malaysia and English, along with the ability to handle confidential information effectively.

Qualifications

• 3-5 years of relevant experience in Banking or Operations.
• Proven knowledge of KYC and AML practices.
• Fluent in Bahasa Malaysia and English.
• Ability to work effectively in a fast-paced environment.
• Strong organizational skills and ability to handle confidential information.

Responsibilities

• Oversee processing of client applications for trust structures.
• Monitor trust accounts for accurate records and distributions.
• Ensure compliance with regulatory requirements and internal policies.
• Support client onboarding and due diligence processes.
• Prepare trust-related reports and maintain accurate records.

Skills

Banking operations

KYC/AML compliance

Microsoft Office

Analytical skills

Communication skills

Interpersonal skills

Education

Diploma/Degree in relevant field

Job description

Assistant Manager - Trust Administrator (Operations)

ZICO Trust (M) Berhad is a registered trust company under the Trust Companies Act 1949 of Malaysia and is regulated by the Companies Commission of Malaysia (CCM). We aspire to provide a diverse range of trust services to our clients during our period of business operation. We specialise in Private Trust, Fiduciary services and Estate Planning services. Acting as a trusted intermediary for businesses and individuals, our support revolves around the seamless facilitation of asset administration and astute management, all with the ultimate goal of ensuring the smooth transition of assets to their rightful and deserving beneficiaries.

We provide a range of services aimed at ensuring effective investment and proficient wealth management. Our unwavering commitment is to prioritise our clients' interests above all else, making their financial well-being the focal point of every decision. To fulfill this commitment, our team consists of highly skilled and experienced legal and financial experts, ensuring our clients receive the highest level of expertise and guidance in their wealth management journey.

Our affiliation with ZICO enables us to strengthen our services. It also allows individuals and organisations to capitalise on opportunities across the ASEAN region through ZICO's multidisciplinary professional services, regional capabilities and local insights.

OVERVIEW We are seeking a highly motivated and detail-oriented Assistant Manager – Trust Administrator (Operations) with a strong banking background to support the day‑to‑day operational functions of our estate planning services. This role is responsible for overseeing the processing of client applications for trust structures, wills, and other estate planning solutions. The ideal candidate will have hands‑on experience in banking operations, particularly in client onboarding, transaction monitoring, and regulatory compliance. Key responsibilities include applying internal policies and controls, supporting KYC/AML procedures, preparing and distributing client documentation, and collaborating with cross‑functional teams to ensure smooth service delivery. Familiarity with regulatory requirements, including anti‑money laundering (AML) standards and know‑your‑customer (KYC) protocols, is essential to maintain full compliance throughout the trust administration process.

Hiring Position : Assistant Manager – Trust Administrator (Operations).

Job Location : Petaling Jaya, Selangor.

Trust Administration

• Apply and utilise company policies to ensure efficient processing of client trust applications
• Manage day‑to‑day administration of trust structures in accordance with trust deeds, internal policies, and legal requirements
• Monitor and review trust accounts to ensure accurate records and proper distributions
• Liaise with trustees, beneficiaries, and relevant parties to coordinate trust‑related matters
• Maintain updated knowledge of trust laws, regulations, and best practices

Regulatory Compliance & Risk Management

• Apply and adhere to internal controls in compliance with applicable regulations (e.g. PDPA, AML, Trust Act, Companies Act, Income Tax Act, Trustee Companies Act)
• Use relevant screening tools to monitor and assess potential or existing clients for due diligence and KYC/AML requirements
• Ensure proper documentation and risk assessments are conducted for all trust‑related transactions
• Identify compliance risks and elevate issues as appropriate

Operational Efficiency & Process Improvement

• Identify operational inefficiencies and recommend improvements to senior management
• Support automation and digitalisation initiatives to enhance trust administration processes
• Assist in the implementation and adoption of technology solutions across trust operations
• Ensure timely execution of tasks and deliverables in line with company service standards

Client Relationship Management

• Provide quality service to clients by responding to inquiries and resolving issues efficiently
• Maintain professional relationships with clients, intermediaries, and stakeholders
• Participate in client onboarding and ensure all necessary due diligence and documentation are in place

Reporting & Documentation

• Prepare trust‑related reports, statements, and regulatory filings as required
• Maintain accurate and up‑to‑date records in accordance with audit and regulatory standards
• Support audits and internal reviews by providing necessary documentation and explanations
• Collaborate effectively with clients, internal teams, and external professionals to ensure smooth coordination and successful outcomes
• Keep up‑to‑date with internal processes, regulatory changes, and industry best practices to enhance accuracy, efficiency, and compliance in daily operations
• Collaborate with various departments to optimise operational procedures and ensure effective teamwork across the organisation

Additional Responsibilities

• Perform other relevant tasks as assigned by senior management to support the efficient operation of the business

Job Requirement

• 3‑5 years of relevant experience (Banking / Process Executive / Operations Executive)
• Possess a Diploma / Degree in the relevant field
• Proven knowledge of Know Your Customer (KYC) and Anti‑Money Laundering (AML) practices
• Fluent in Bahasa Malaysia and English
• Proficient in Microsoft Office
• Excellent written and verbal communication skills, with the ability to offer valuable insights
• Ability to work effectively in a fast‑paced environment with minimal supervision
• Excellent interpersonal skills, with the ability to engage effectively with diverse audiences
• Strong organisational skills and the ability to prioritise tasks under pressure
• Experience in handling confidential information securely
• Demonstrated leadership and management skills, with the ability to communicate clearly with diverse teams
• Strong analytical and problem‑solving skills, with the ability to assess legal challenges and provide strategic solutions
• Familiarity with industry practices and professional standards

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Operations Administrator?
• Which of the following languages are you fluent in?
• Are you willing to undergo a pre‑employment background check?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?