Assistant Manager, Training

FWD Group Management Holdings Limited; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

FWD Takaful Berhad in Malaysia seeks an experienced Training & Development professional to support and deliver product training, MDRT programs, and digital learning initiatives. You will coach agents, coordinate mentorship events, and ensure compliance in training content across the agency force.

The role emphasizes program delivery, facilitation, and strong product knowledge, with a focus on driving productivity and performance in the insurance sales team.

Qualifications

• 3-5 years of experience in insurance sales / product training.
• Degree in Business/ Finance/ training or related field.
• Strong facilitation and product knowledge.
• Facilitation, coaching and program delivery skills.

Responsibilities

• Provide supports in delivering product & technical training, productivity workshops and MDRT development programs.
• Deliver product knowledge program, sales related, and other training programs and materials whenever necessary.
• Drive innovation in digital learning and blended training approaches.
• Coordinate and deliver MDRT mentorship and recognition related programs and events.
• Provide coaching for agent productivity improvement.
• Assist in tracking productivity and MDRT/Elite data.
• Facilitate cross-training across other faculty-led programs.
• Zero finding in training compliance audit.
• Liaise with Compliance/Risk on policy updates and contents to ensure all compliance related contents are delivered to agency force.
• Ensure the annual training compliance rate is achieved.

Skills

Facilitation

Product knowledge

Education

Degree in Business/ Finance/ training or related field

Job description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

About FWD Takaful Berhad

FWD Takaful Berhad(“FWD Takaful”) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group. Visit https://www.fwd.com.my

Join us

We’re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day.

Responsibilities

• Provide supports in delivering product & technical training, productivity workshops and MDRT development programs.
• Deliver product knowledge program, sales related, and other training programs and materials whenever necessary.
• Drive innovation in digital learning and blended training approaches.
• Coordinate and deliver MDRT mentorship and recognition related programs and events.
• Provide coaching for agent productivity improvement.
• Assist in tracking productivity and MDRT/Elite data.
• Facilitate cross-training across other faculty-led programs.
• Zero finding in training compliance audit.
• Liaise with Compliance/Risk on policy updates and contents to ensure all compliance related contents are delivered to agency force.
• Ensure the annual training compliance rate is achieved.

Job Requirement

• 3-5 years of experience in insurance sales / product training
• Degree in Business/ Finance/ training or related field.
• Strong facilitation and product knowledge
• Facilitation, coaching and program delivery skills.

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

Follow us on LinkedIn