Assistant Manager - Shipping

Hartalega; Sepang; On-site; MYR 75,000 - 95,000; Full time

Job summary

A leading logistics provider located in Sepang, Malaysia is seeking a qualified individual to manage import and export operations. This role requires a Bachelor's Degree in SCM or related fields along with a minimum of 6 years in warehouse management. Candidates must demonstrate ability in customer service, shipping operations, and data analysis to enhance operational efficiency and meet customer expectations.

Qualifications

• Minimum 6 years management experience in warehouse.
• Proven ability to analyze data and costs for budget forecasting.
• Experience in managing shipping and transportation.

Responsibilities

• Analyse and report on delays or shipment postponements.
• Liaise with sales/marketing on customer order details.
• Review team achievements on Key Performance Indicators (KPIs).
• Coordinate efforts to meet On Time Delivery for shipments.
• Assist in reviewing and implementing policies and procedures.
• Check shipping documents for compliance.
• Ensure customer satisfaction with on time delivery.
• Ensure accurate invoicing and payment security before shipping.
• Report on shipping and sales performance.
• Establish teamwork with forwarders and colleagues.
• Lead and mentor team for continuous improvements.

Skills

Customer service management

Data/Cost analysis

Shipping operations management

Warehouse operations

Manufacturing processes

Education

Bachelor Degree in SCM Logistics Management

Job description

Accountable for import and export operational control and documentation to achieve overall organisational goals and objectives. To coordinate with relevant departments in ensuring customer sales orders are shipped on time, with complete and timely document submission and in compliance to any regulatory requirement. Able to lead the shipping team to deliver an efficient services to internal customers and excellent services meeting external customer expectations.

Responsibilities

• Analyse and report to manager on any potential delay or shipment postponement and propose effective contingency and improvement plan.
• Liaise closely with sales/marketing dept. on related customer order details and shipment issue and initiate discussion or recommend effective solution when necessary.
• Establish and periodically review the team achievement on Key Performance Indicators (KPIs) relating to shipping and to come out with necessary improvement plan.
• Coordinate cross department effort in meeting On Time Delivery (OTD) for shipment to customers as per shipping schedule.
• To assist manager to review and implement policies, procedures and work instructions for the department.
• To check shipping document to be in accordance to customer and regulatory requirement and approve document where necessary.
• Ensure customer satisfaction with on time delivery and complete trade and shipping documentations.
• Ensure all shipments and scrap sales are properly and accurately invoiced as well as to ensure payment is secured before shipping is made for advance payment term.
• Ensure timely management reporting on OTD, shipping and sales.
• Establish teamwork and good rapport with forwarders and colleagues, including those from other departments.
• Keep abreast with current best practices on shipping management to lead, facilitate, train and mentor the team towards continuous improvements in warehouse, logistics and shipping operations.
• Any other duties or tasks as assigned by superior.

Qualifications

• Bachelor Degree in SCM Logistics Management / Business / Operation Management or any equivalent.
• Minimum 6 years management experience in warehouse.
• Customer service management.
• Data/Cost analysis to facilitate budget forecasting (e.g Haulage charges, forwarding agent fees).
• Shipping and transportation operations and management.
• Warehouse operations and management.
• Manufacturing processes and Standard Operating Procedures (SOPs).