Assistant Manager, SG Compliance

AIA Shared Services; Cyberjaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading shared services provider in Cyberjaya is looking for a skilled operations manager to oversee compliance screening processes and manage a team. The ideal candidate will have extensive experience in life insurance operations and AML compliance. This role emphasizes performance improvement and team engagement. Join us to make a difference in the community by creating a healthier future.

Qualifications

• More than 5 years of experience in life insurance operations.
• At least 3 years of team management experience.
• Professional qualification in AML/CFT is a plus.

Responsibilities

• Provide guidance on operational risks and controls.
• Manage compliance screening processes.
• Oversee operations team coordination and performance.

Skills

AML/CFT compliance experience

Team management

Analytical skills

Process improvement techniques

Education

Bachelor's degree in business administration, accounting, finance, law, or related fields

Tools

Transaction monitoring tools

Screening tools

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About The Role

Responsible for providing guidance and advisory on risks and controls in operational risk related areas such as distribution, regulatory compliance, financial and operational processes, and systems and information security.

Operations: Processing/ Compliance Screening

• Ensure the team processes all outsourced compliance screening in accordance with the agreed Standard Operating Procedures and guidelines.
• Assist in the implementation of an effective Anti-Money Laundering (AML) Framework to ensure compliance with AML regulations and Group Compliance policies.
• To carry out AML and Economic Sanctioned Screening to flag out PEP, SDN, tax evasion cases and adverse findings.
• To carry out screening and reviewing activities in order to ensure compliance with regulatory & AIA requirements along with to reduce any reputational, legal and financial risk.
• Provide support to liaise with other teams and ensure their requests/queries are promptly responded.
• Assist to oversee the operations team in Malaysia and ensure they are well-coordinated. Issues are promptly escalated to key Management where appropriate.
• Ensure task assigned are being processed accurately with prudent risk assessment being performed and within the agreed TAT and Quality as documented in the Service Level Agreement (SLA) with the business partner.
• Perform other responsibilities and duties periodically assigned by supervisor.

Team Management

• To review department’s resources, processing touch time with superior to ensure department has sufficient resources to deliver the agreed SLA.
• Constantly review team members’ performance and provide necessary guidance to team members for continuous improvement in productivity and quality.
• Supervise and manage the daily activities of the operations team members.
• Conduct training to new members and conduct errors review session with team members to minimize recurrence of the same error.
• Promote and drive team members’ engagement and teamwork.
• Cultivate good customer services attitudes among team members.

Process Improvement

• Monitor and analyze team performance data, identifying areas for improvement and implementing appropriate solution.

Education & Experience

• Candidate must possess at least a bachelor’s degree in business administration, accounting, finance, law, Insurance or Financial related qualifications.

Specific Skills

• Possess more than 5 years working experiences in life insurance operations with experience in AML/ CFT compliance related field.
• At least 3 years of experience in managing a team.
• Professional qualification in AML/CFT will be added advantage.
• Proficiency in working with transaction monitoring and/or screening tools and calibration of these tools.
• Good in analytical skills, have fundamental knowledge in process improvement related techniques to improve the processes efficiency and effectiveness.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.