Assistant Manager, RPA Center Support & Delivery

AIA Hong Kong; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A multinational insurance firm in Kuala Lumpur is seeking an experienced professional for an application development role. You will provide application support and development services, focusing on RPA tools like UiPath and ensuring compliance with policies. Ideal candidates have over 5 years of experience in RPA platforms and programming languages. This position offers a dynamic environment and opportunities for growth.

Qualifications

• 5++ years of hands-on experience on RPA tools and cognitive platforms like UiPath.
• Experience in programming languages like C/C++, Python, VB Script, Ruby, Java, JS, .Net.
• Familiarity with common applications (e.g., SAP, Ariba, AS400) is advantageous.

Responsibilities

• Perform BAU activities as per defined operational policy.
• Communicate with users to log and maintain development documentation.
• Implement changes related to incidents and change requests.
• Perform code reviews and conduct user-acceptance testing.
• Support Team Manager on work assignments.

Skills

RPA tools and cognitive platforms (UiPath, Blue Prism, Automation Anywhere)

Programming languages (C/C++, Python, VB Script, Ruby, Java, JS, .Net)

Basic programming knowledge on HTML and JavaScript

UiPath RPA Developer certifications

MS Office (Excel, Word, PowerPoint)

Experience with Office365 applications

Education

Bachelor’s degree in Information Technology/Systems or Business

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for providing application development and support services to meet AIA's business needs

Why Us?

In AIA Digital+, we serve as AIA’s Group-led Technology, Digital & Analytics hub by evolving innovative technology to shape the future. We aim to design & develop a detailed, human centered experiences to positively impact the lives of millions of people.

Join us as a part of AIA Group today!

Roles & Responsibilities

• Perform BAU activities as per defined in accordance to USCRPA operational policy which are generally of medium to complex scenarios.
• Responsible for communicating with users to understand, log, categorize and develop and maintain development documentation (Functional and Technical Specifications) and other relevant documentation as necessary (for example, new connector or customized connector) to ensure development work and compliance to Change Governance and Information Security.
• Implement changes related to incidents & change requests and deploy to production system.
• The resolution time of incidents and change requests should meet agreed SLA based on their priority.
• As needed, perform code reviews, exercise regression testing, and conduct user-acceptance testing.
• Co-ordinate and perform regular patches, upgrades to the platform
• Supporting Team Manager on work assignments as per required.

Education:

• Bachelor’s degree Information Technology/Systems or Business related degree majoring in computing systems.

Experience:

• 5++ years of hands on experience on RPA tools and cognitive platforms such as UiPath, Blue Prism, Automation Anywhere, etc. UiPath experience and knowledge to its fleet of products, is highly preferred.
• Experience in any of the programming languages like C/C++, Python, VB Script, Ruby, Java, JS, .Net.
• Basic programming knowledge on HTML, JavaScript (or any scripting language).
• General concept of common application (eg SAP, Ariba, AS400) would be advantageous

Technical skills.

• UiPath RPA Developer certifications preferred.
• MS Office (Excel, Word, Powerpoint) skills.
• Prior programming experience in Microsoft (for example, Visual Basic or Visual Studio (covering .Net) would be advantageous.
• Experience in Office365 applications and solutions (for example SharePoint Online, Power Apps) would be advantageous.

Practical Skills/Abilities:

• Able to communicate well in English.
• SLA familiarity and performance driven work culture.
• Ability to diagnose and resolve basic technical issues.
• Good communication skills.
• Resourceful, independent and result oriented.
• A good team player and keen to learn.
• Proactive.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.