Assistant Manager - Red Sugar (173839)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading luxury hotel group in Malaysia is seeking an Assistant Manager - Red Sugar to oversee Bar operations and ensure exceptional service. The ideal candidate will have over 5 years of relevant experience, with strong leadership skills and a command of English and Chinese. Join a workplace that values passion and offers opportunities for professional growth.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Structured learning and development pathways

Qualifications

• 5+ years of relevant experience, with minimum 2 years in supervisory level in the Hotel or F&B Service Industry.
• Strong awareness of current market trends with a creative and innovative mindset.
• Excellent command of spoken and written English and Chinese.

Responsibilities

• Oversee daily operations of the Bar and collaborate with the Chef on promotion.
• Lead and motivate the Team to deliver exceptional service.
• Drive continuous improvement by introducing innovative ideas.
• Review guest feedback and operational issues.
• Ensure proper usage and maintenance of all materials and equipment.
• Follow-up on work order forms with the Engineering Team.
• Ensure staff apply safety procedures.

Skills

Leadership

Communication Skills

Customer-oriented

Market Awareness

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As an Assistant Manager - Red Sugar, you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Oversee daily operations of the Bar and collaborate with the Chef on promotion, menus, budgets, and staff training.
• Lead and motivate the Team to deliver exceptional service aligned with Hotel standards and exceed guest expectations.
• Drive continuous improvement by introducing innovative ideas and recommending service enhancements.
• Review guest feedback, critique forms, logbooks on operational issues and P&L statements.
• Ensure all materials, equipment and machinery are properly used and regularly cleaned for prolong usage.
• Ensure general maintenance of sections appointed and follow-up on work order forms with the Engineering Team.
• Ensure all staff are aware of and apply the procedures concerning Hotel fire and life safety / emergency procedures.

About You

• At least 5 years of relevant experience, with minimum 2 years in supervisory level in the Hotel or F&B Service Industry.
• Strong awareness of current market trends with a creative and innovative mindset.
• Business-oriented, customer-oriented and outgoing team player with strong leadership and communication skills.
• Excellent command of spoken and written English and Chinese.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.