Assistant Manager - Red Sugar (173564)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel group is seeking an Assistant Manager – Red Sugar to oversee the bar operations at Kerry Hotel Hong Kong. The ideal candidate will have at least 5 years of experience in a relevant role, including 2 years at a supervisory level, and possess strong leadership and communication skills. Proficiency in English, Cantonese, and Putonghua is required. Join us to enhance guest experiences through exceptional service.

Qualifications

• Minimum 5 years of relevant working experience, with 2 years in a supervisory role.
• Strong sense of market trends and innovative thinking.
• Excellent command of English, Cantonese, and Putonghua.

Responsibilities

• Oversee day-to-day operations of the bar.
• Provide leadership and direction to staff.
• Improve service standards and guest satisfaction.

Skills

Leadership skills

Communication skills

Interpersonal skills

Market trends awareness

Job description

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for an Assistant Manager – Red Sugar based at Kerry Hotel Hong Kong!

As an Assistant Manager – Red Sugar, we rely on you to:

• Oversee the day-to-day operations of the Bar; co-ordinate with the Chef in sections appointed on planning of promotions, menu, budget control and staff trainings
• Provide leadership and direction to staff in delivering excellent service in line with Hotel service standards and exceed guests’ expectations
• Create new ideas and recommend changes to constantly improve our service standards
• Ensure that all materials, equipment and machinery are properly used and regularly cleaned for prolong usage
• Ensure general maintenance of sections appointed and follow up on work order forms with Engineering Department
• Ensure that staff are aware of and apply the procedures concerning Hotel fire and life safety / emergency procedures
• Review guest feedback / critique forms /log books on operational issues / P&L statement

We are looking for someone who has:

• Minimum 5 years of relevant working experience; with 2 years of experience in supervisory level at large scale of restaurant operation
• Innovative and strong sense of market trends
• Business-oriented and service-oriented with outgoing personality
• Presentable with strong leadership skills, communication skills and interpersonal skills
• Excellent command of English, Cantonese and Putonghua

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.