Assistant Manager, Provider Management & Connected Care

Prudential Hong Kong Limited; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Job summary

Prudential Hong Kong Limited in Malaysia seeks a data-driven professional to monitor provider performance, analyze costs, and support network governance. You will manage onboarding, empanelment, and compliance for healthcare providers while building strong partnerships to enable service excellence.

Using Excel, Word, PowerPoint, and Power BI, you will prepare reports, present findings to management, address service gaps, and drive continuous process improvements.

Qualifications

• Degree in Science, Business, Analytics or related discipline.
• Minimum 2 years of relevant experience; insurance/healthcare analytics preferred.
• Knowledge of life insurance and/or healthcare; strong MS Office and Power BI skills.

Responsibilities

• Monitor provider performance and cost indicators; support affordability and outcomes.
• Perform analytical assessments for provider performance monitoring and cost analysis.
• Manage onboarding, empanelment, and compliance for healthcare providers.
• Develop partnerships with healthcare providers to enable service quality and governance.
• Drive provider engagement and collaborations to enhance visibility and access.
• Prepare reports, presentations, and management updates for decision-making.
• Address service gaps, handle complaints, and drive process improvements.
• Participate in training for personal and career development.
• Undertake projects and other duties as required.

Skills

Analytical mindset

Strong communication

Willing to travel

Education

Degree in Science, Business, Analytics

Tools

MS Excel

MS Word

MS PowerPoint

Power BI

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Monitor provider performance and cost indicators, and support initiatives to improve network affordability and operational outcomes.
• Perform analytical assessments to support provider performance monitoring, cost analysis, and data-driven recommendations.
• Manage the assessment, onboarding, empanelment, and compliance requirements of healthcare providers to support network expansion and governance
• Develop and maintain strong partnerships with healthcare providers to support operational excellence, service quality, and strategic collaboration.
• Drive provider engagement, marketing collaborations, and customer steerage initiatives to enhance provider visibility and customer access.
• Prepare reports, presentations, and management updates to support decision-making and track the progress of key initiatives.
• Responsible in addressing service gaps, managing complaints, and driving continuous process improvements in line with our service standards and company policies.
• Continuously attend / involved with training for personal and career development.
• Undertake projects / other work and duties allocated by management as and when required.

JOB SPECIFICATION

• a. Qualifications Degree in Science, Business, Analytics, or a related discipline.
• b. Experience Minimum 2 years of relevant working experience. Experience in insurance, healthcare, provider management, and analytics is preferred.
• c. Knowledge Possess knowledge of life insurance and/or healthcare.
• Computer literate and proficient in MS Excel, MS Word, MS PowerPoint, and Power BI.
• Innovative and creative mindset.
• Self‑assured, results‑oriented, independent, and able to communicate confidently.
• Willing to travel.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law.

We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are Prudential. For Every Life, For Every Future.

Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa.

We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa.

We are served by around 68,000 average monthly active agents and more than 200 bank partners.

Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Find out more at www.prudentialplc.com Follow us on LinkedIn