Assistant Manager - Processing

HSBC; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global financial institution in Kuala Lumpur is seeking a candidate for a role in Tax Processing within Global Market Operations. You will be responsible for ensuring daily operations run smoothly while addressing client queries effectively. Strong analytical skills and a post-graduate degree are essential for success in this position. Join the team to contribute to high-quality service and process efficiency.

Qualifications

• Experience in Global Market Operations, particularly in Tax Processing.
• Strong understanding of risk management in Tax Processing.
• Knowledge of mandatory corporate event types and tax practices.

Responsibilities

• Complete Business As Usual (BAU) process of Tax Processing.
• Ensure client queries are resolved quickly.
• Maintain daily operational efficiency.

Skills

Fluent English

Analytical skills

Attention to detail

Customer-focused

Problem solving

Education

Post-graduate diploma or degree

Tools

TLM

ASPA

GPS

Easyway

SYN

Xceptor

Bancs

Job description

Why join us?

Asset Servicing and Tax Services covers all Mandatory and Voluntary Corporate Action processing for Equity and Fixed Income products, inclusive of Claims and Tax processing for multiple balance sheets across multiple business location.

The Opportunity

The successful candidate will be responsible for completing Business As Usual (BAU) process of Tax Processing under Mandatory Corporate Action for both proprietary and Small Enterprise Development (SED) businesses across entities. The role occupant is also responsible for processing the day to day events, ensuring controls are adhered to, and client queries are turned around quick.

What you will do

Customers / Stakeholders

• HSBC offices globally.
• Various Custodians and Agents Globally.
• Internal customers within the various locations in UK/ Hong Kong/ France as a whole.
• Support multiple business lines per below:
• EQ - Proprietary trading and Prime Finance including cash equity, stock lending and SWAPs, Delta 1 and CFDs.
• External clients.
• Tax offices globally.

Typical Targets and Measures

• Client queries have a good response time within the expected 24-hour window.
• Relationships are kindled with all customers.
• Communicate effectively with internal and external clients to resolve issues efficiently.

Leadership & Teamwork

• Complete the BAU process as a team that’s focused on Tax Processing across multiple entities focusing on technical aspects.
• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
• Supporting the initiatives undertaken by the management, Global Banking Market (GBM), HSBC Electronic Data Processing Malaysia (HDPM) and Group.
• Maintain general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager.
• Ensure that as part of the team all queries are dealt with within 24 hours.
• Ensure escalation takes place where necessary.
• Work with the change team to provide detailed requirements and ensure projects are delivered on time.
• Support process manager whenever required.

Typical Targets and Measures

• Completing daily tasks successfully.
• Clear escalation of important items.
• Understanding and solving daily queries.
• Meet personal and departmental objectives.

Operational Effectiveness & Control

• Ensure daily operational efficiency by effective BAU completion, market specific requirements/procedures visibility and performance monitoring of various systems in own process.
• Issues/problems are fully analyzed and resolved or escalated where necessary. Appropriate action/controls are taken to prevent recurrence.
• To acquire a broad understanding of the business and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily operations.
• To consistently maintain a high level of customer service by achieving established Service Level Agreements (SLAs).
• To support Business Continuity Plan (BCP) by adhering to Group BCP guidelines.
• Ensure all instructions from customers and to agents and custodians are actioned in an accurate and timely basis.
• Ensure all reconciliation items are cleared correctly and on a daily basis where possible, and that all outstanding items are narrated according to SOX standards and adhering to the company Functional Instruction Manuals (FIM) policy.
• Ensure that all notifications that are sent to your customers are accurate and on time.
• Consistently maintain a high level of customer service.

Typical Targets and Measures

• Effective process completion.
• No backlogs.

What you will need to succeed in the role

Knowledge

• A post-graduate diploma or degree in any discipline and equivalent practical experience / maturity.

Experience

• Experience in Global Market Operations, majorly in Tax Processing on UK, Europe and Asia markets.
• Knowledge TLM/ASPA/GPS/Easyway/SYN/Xceptor/Bancs are advantageous. Knowledge in Securities Custody can be beneficial.
• Specific market knowledge of the role beneficial.
• Strong understanding of risk and risk management in Tax Processing.
• Excellent knowledge of different Mandatory corporate event types and market understanding of Tax practices/rates, Reclaims, FATCA, US QI and 871M will be an added advantage.
• Practical and working knowledge of operations functions is preferred.
• Attention to detail along with speed and accuracy are important, along with the ability to work in a team.

Skills

• Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
• Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
• Attention to detail and accuracy.
• Customer focused and committed to providing a high quality service.
• Able to work in pressurized environment and manage priorities effectively.
• Strong collaborative management skills with the various stakeholders.
• Problem solving skills and ability to drive process improvements.
• High integrity and professionalism.