Assistant Manager, Payments Acquiring

GrabTaxi Holdings Pte. Ltd.; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading Southeast Asian superapp company seeks a Partnerships Manager for its Regional Payments team. The position involves leading partnerships with payment partners, collaborating with cross-functional teams, and engaging with commercial teams to resolve payment-related initiatives. Ideal candidates will have over 5 years of experience in the payment industry, exceptional communication skills, and a strong understanding of payment processes. This role is located in Petaling Jaya and offers comprehensive benefits.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible benefits package (GrabFlex)

Parental and Birthday leave

Volunteering leave (Love-all-Serve-all)

Grabber Assistance Programme

FlexWork arrangements

Qualifications

• 5+ years of experience in partnerships within the payment industry.
• Ability to build and manage relationships with stakeholders.
• Strong spoken and written communication skills.
• Fundamental understanding of card payment transactions.
• Proven track record in project management.

Responsibilities

• Lead partnership with strategic payments partners.
• Collaborate with cross-functional teams for alignment.
• Engage with country commercial teams for initiatives.
• Act as the main contact for payment partners and issues.
• Develop commercial strategy and manage negotiations.

Skills

Account management

Relationship management

Communication and presentation skills

Understanding of payment industry

Project management

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Regional Payments team oversees, shapes and drives the strategy and growth initiatives of funds movement for the Grab ecosystem across Southeast Asia. We are at the heart of digital innovation, focused on simplifying payments through secure, seamless solutions like card payments, e-wallets, and digital banking. The team drives decision-making, ensuring major initiatives generate the maximum value for the Grab ecosystem - both in driving down costs or generating incremental revenue.

Get to Know the Role

• Serve as the key PIC to lead the partnership with strategic payments partners including acquirers, gateways, schemes and more
• Collaborate with cross-functional teams including product, operations, engineering teams and more in ensuring collective alignment of objectives and appropriate prioritization of resources to drive strategic initiatives
• Actively engage with country commercial teams to understand their Objectives and Key Results (OKR), proactively team up to implement payment-related initiatives and triage the payment issues encountered
• This role is based onsite at Petaling Jaya and will report to the Head, Payments Acquiring.

The Critical Tasks You Will Perform

• Act as the single point-of-contact for payment partners, taking full ownership internally as well as externally. Manage all aspects of the partnership including prioritization of key focus areas, ongoing partner management and more
• Develop commercial strategy for the assigned payment partners and lead the commercial discussion end-to-end from deal negotiation to finalizing of the agreement
• Collaborate closely with payment partners to optimize payment economics and operations, triaging payments issues with payment partners
• Maintain close partnership with the assigned payment partners to identify opportunities that will help drive the payment strategic objectives

What Essential Skills You Will Need

• Strong record in account management, preferably with 5 years or more working experience in partnerships within payment industry
• A team player who can build and manage relationships with internal and external stakeholders cross functionally
• Demonstrate exceptional spoken and written ability to influence and persuade stakeholders through communicate and presentation materials
• Display a fundamental understanding in payment industry including processing of card payment transactions and approval rate optimisation
• Proven track record in project management and implementation with cross-functional teams

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.